Upsells help you recommend additional items to guests at the right point in their ordering journey. In sunday, there are two types of upsells, and each is configured differently:
Restaurants using upsells see an average 12% increase in check size.
Product-specific upsells: These appear when a guest selects a specific menu item.
Checkout recommendations: These appear on the checkout page before a guest confirms their order.
Before You Get Started
Before setting up upsells, make sure:
The products you want to recommend have already been created and are active in your menu.
Each recommended product includes a photo. Products without photos won't appear in upsell recommendations.
Setting Up a Product-Specific Upselling
This option is ideal for recommending complementary items, such as suggesting fries with a burger or a glass of red wine with a steak.
Upsells are configured at the product level, not the category level. If a product appears in multiple menus, the same upsell recommendation will appear everywhere that product is listed.
In the sunday dashboard, go to Menu Management.
Select Menu Items.
Choose the item you want to attach an upsell recommendation to (for example, a Margherita pizza).
Select the product you want to recommend.
Save your changes.
The recommendation will appear when a guest adds that item to their cart. For example, if a guest adds a Margherita pizza, sunday can suggest adding a beer.
Setting Up a Checkout Recommendation
Checkout recommendations appear on the guest's checkout page before they place their order. This option works best for general recommendations that aren't tied to a specific menu item.
In the sunday dashboard, go to Menu Management.
Select Upsells.
Add a custom title (for example, "Before you go..." or "Save room for something sweet!").
Select up to five products to recommend.
Save your changes.
Testing Your Upsells
To make sure your recommendations are displaying correctly, scan your restaurant's QR code with a smartphone.
For product-specific upsells:
Add the selected item to your cart.
Confirm that the recommendation appears.
For checkout recommendations:
Continue to the checkout page.
Confirm that the recommended products are displayed.
Troubleshooting
A recommended product isn't appearing
Make sure the product includes a photo. Products without photos won't appear in upsell recommendations.
The Upsells tab isn't visible
The Upsells section may not be available for all accounts. Contact the sunday team to confirm whether this feature has been enabled for your restaurant.
A recommended product appears but can't be ordered
Verify that the product is active in your menu and available for ordering.
The upsell is configured, but guests can't see it
First, make sure your changes were saved. Then, test the experience again by scanning the restaurant's QR code.
If the issue continues, confirm that all recommended products are active and include photos in your request for assistance.