You can find out the modification or cancellation conditions of a train ticket at the time of booking and/or after making the booking.
➡️ During the booking:
🧑🏽💻 On your desktop computer:
Click on the "Travel" tab or on the Supertripper logo
Start the search from the "A train" search engine
Select the desired train
Scroll down the window that opens on the right side of your screen
Click on the "See ticket conditions" button
The fare conditions of the train ticket are displayed
Home > A train
📲 On the mobile app:
Click on the "I’m booking" tab or on the Supertripper logo
Start the search from the "A train" search engine
Select the desired train
Scroll down the window
Click on the "See ticket conditions" button
The fare conditions of the train ticket are displayed
Home > A train
➡️ After the booking:
Before modifying or canceling a train booking, we advise you to check the fare conditions of your train ticket beforehand.
🧑🏽💻 On your desktop computer:
Click on the "Bookings" tab
Choose the "Type" filter and check the "Train" box
Use the calendar by clicking on the "Period" filter to display bookings according to a desired date range. By default, the platform displays bookings from the current date
Choose the train ticket in question
Click on the "Manage my booking" button
Click on the "See ticket conditions" button
Home > Bookings
📲 On the mobile app:
Click on the "My bookings" tab
Click on the "All bookings" button
Click on the "+" icon to display the filters
Choose the "Type" filter and check the "Train" box
Use the calendar by clicking on the "Period" filter to display bookings according to a desired date range. By default, the platform displays bookings from the current date
Choose the train ticket in question
Click on the "Manage my booking" button
Click on the "See ticket conditions" button
Home > My bookings
💡Tip for administrators and managers: you can filter by "Entity", by "Service", by "Tags" or by "Users", after clicking on the "Filters" button.