Upon your first login, it is imperative to ensure that your first and last name are correct, in order to avoid any errors in bookings, especially when issuing tickets.
🧑🏽💻 On your desktop computer:
Click on your profile picture
Click on the “My account” tab
Click on the "General" section
Verify that your first and last name are correct
Home > Profile picture > My account
📲 On the mobile app:
Click on the mobile menu at the top right of your screen
Click on the “My account” tab
Click on the "General" section
Verify that your first and last name are correct
Home > Mobile menu > My account
🟠 Warning: your first name and last name must not contain:
accents (é, è, ë)
special characters (ç, -, ~, ^, apostrophe)
civil titles (Mr, Mrs)
mentions (ép)
❌ Incorrect: Mme Cécile-Anaïs L'ÉCUYER (ép. NUÑES)
✅ Correct: Cecile Anais LECUYER ou Cecile Anais LECUYER NUNEZ
☝️ Please note: in case of error, you must contact one of the administrators of your company's Supertripper account, who have modification rights. To find out their names, go to the "Validation and reservation circuit" section, on the same page.