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Supio UX Update: What’s Changing

This article walks through the latest Supio user experience updates, with a clear before-and-after comparison so you can quickly understand what’s new, what’s changed, and what’s stayed the same.

Updated over a month ago

These updates are designed to make Supio more intuitive, reduce navigation friction, and surface drafting and chat actions exactly when you need them.

For a video walkthrough of these changes, please view it on Loom

Changes at-a-glance

What’s changing:

  • The Explore tab has been removed

  • Chat and drafting actions now live directly on the Overview page

  • A universal AI chat assistant is available from anywhere in the app

  • Drafting and Files have clearer responsibilities

  • Files now support folders and AI-powered document types

What’s staying the same:

  • Case Overview content and cards

  • Timeline (Chronology)

  • Billing and Case Economics

  • Core drafting workflows and outputs

Navigation: Before vs. After

Before

In the previous version of Supio, the left-hand navigation included:

  • Overview

  • Timeline (Chronology)

  • Files

  • Drafting

  • Billing & Case Economics

  • Explore (for chatting with your files)

  • Instant Ledger (beta)

Chat lived exclusively inside the Explore tab.

After

In the updated experience:

  • Overview, Timeline, Drafting, Files, Billing, and Economics remain

  • The Explore tab has been removed

Instead of navigating to a separate Explore area, chat and drafting are now surfaced more naturally within your workflow.

Overview Page: Before vs. After

Before

The Overview page focused primarily on case details and status, including:

  • Case information cards

  • High-level summaries

  • Read-only visibility into the case

  • To take action (chat or draft), you had to navigate away from this page.

After

The Overview page now serves as both a summary and an action hub.

What’s new:

  • All existing case information cards remain unchanged

  • New modules allow you to:

    • Start a chat immediately

    • Kick off drafting workflows directly from the Overview page

This means you can move from insight to action without changing tabs.

Universal AI Chat Assistant

Before

  • Chat with all case files was done within the Explore tab

  • Chat did not persist as you moved between sections of the app

After

In the updated experience:

  • A universal AI chat assistant is now available from any page

  • The chat assistant follows you as you navigate through Supio

  • Any of your files and the timeline are selectable as context

This makes it easier to ask questions, validate information, or explore your case without interrupting your workflow.

Drafting & Files: Clearer Separation

Before

Drafted documents and raw case files were less clearly differentiated, making it harder to understand:

  • Which documents were system-generated

  • Which documents were original source materials

After

Drafting and Files now have distinct, well-defined roles.

Drafting Tab (Supio Outputs)

The Drafting tab contains:

  • All available drafting workflows

  • All documents drafted using Supio, including:

    • Verified demand letters

    • Exhibits packages

    • Any other Supio-generated documents

Drafting = everything created in Supio about your case.

Files Tab (Raw Case Files)

The Files tab contains:

  • All original case files

  • Files uploaded manually

  • Files synced from case management systems

  • Files imported from file management tools (e.g., SharePoint)

Files = your source materials.

Files Organization & AI Classification

Before

  • Files appeared as a flat list

  • Limited organizational structure

  • No automatic document classification.

After

The Files tab now includes:

  • Folder support

    • Existing folder structures are preserved when syncing files

    • You can manually create and edit folders

  • AI-powered document types

    • Supio automatically classifies documents (e.g., identifying an accident report as an incident report)

This makes large cases easier to navigate and manage.

What Has Not Changed

To minimize disruption, several core areas remain exactly as you’ve experienced them:

  • Timeline / Chronology

  • Billing

  • Case Economics

  • Core drafting workflows and verification processes

If you have questions or would like a walkthrough of the new experience, please contact your Customer Success Manager.

Related Articles
Getting Started with Supio
August 2025 Release Notes
October 2025 Release Notes
How to use Chat in Supio
How to use Drafting in Supio
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