If you're seeing a prompt to upgrade your Surfe account, it usually means you've reached the limit of features included in your current plan or that you have not assigned your paid seat(s) yet. Here are a few common reasons:
You may need to upgrade if:
You have not assigned your paid seat(s)
You've hit your monthly email/phone enrichment quota
You’ve hit your Search quota
You're trying to access a Pro feature (e.g. Advanced Analytics)
What to do:
If you just purchased your licence(s): to get the benefits of the licence(s) that you purchased, you need to go to your Surfe Dashboard Team section, and assign the paid seat(s) to those who will be using the premium features.
If you've hit your monthly email/phone enrichment quota, you can buy more credits for the whole account (not individual users) by clicking on this link ⬅️
Oh, and this purchase is a one-time thing, not recurring. So, if you need more credits down the road, just go through the purchase process again—it’s that simple!
You’ve hit your Search quota, you will need to wait until your Search limits renew, the renewal and the amount of Search credits will depend on your plan -> please find this article on what is included in your plan
If you want to learn more about our current plans, feel free to visit our website. To upgrade your Surfe plan, simply head to the Surfe Dashboard.