Billing & Premium services
General information about paid services
- How to subscribe to Survio’s premium plansSimple guide, how you can subscribe to one of Survio plans.
- Monthly or annual subscriptionsSurvio offers two types of periodic subscription. Annual or Monthly. Custom period is possible - reach out to our team for more details.
- Change payment detailsCredit Card payments are done by our partner Stipe. Any changes in the payment details needs to be handled with them directly
- Payment with an advance invoiceYou can purchase the annual licence only via the advance invoice (pro-forma). Custom licenses can be purchased via the invoice as well.
- Cancelling your subscriptionDetailed instructions how cancel your subscription renewal
- How do I stop subscription payments or charges for a Survio plan?
- Survio subscription models explainedThis article provides you a brief information and explanation how your subscription works.
- Are there discounts available for Survio subscriptions?
- How can I manage subscription upgrades, billing, downgrades, and cancellations in Survio?
- What student discount options are available on Survio subscriptions?
- Why does my account show the wrong plan or Free plan after payment?Explains why an account may display the incorrect plan or show as Free after a subscription payment, and the steps to resolve it.
- Refund policy for subscription chargesExplains Survio's no-refund policy for subscription charges, including forgotten renewals, and what customers can do to avoid future charges.
Premium services
Each plan contains different functions and features