At Survival Frog, ensuring your gear works flawlessly is our top priority.
If you're experiencing any issues with your QuadraPro Solar Power Bank, follow these steps to troubleshoot:
Check for Indicator Lights: Upon plugging in the power bank, check for any indicator lights. If none are visible, try using a different cord to rule out any potential cord issues.
Test with Multiple Cords: Ensure you've tested the power bank with more than one cord to eliminate the possibility of a faulty cord.
Use an Outlet for Charging: For optimal performance, charge the power bank via an outlet before relying solely on solar charging. This initial charge primes the battery for efficient solar charging.
Charging Interval: Periodically expose the power bank to sunlight or plug it into an outlet for charging every 2-3 months. This practice helps maintain the battery life!
If you've tried these troubleshooting steps and are still encountering issues, please don't hesitate to reach out to our dedicated customer support team at 800.773.7737 or support@survivalfrog.com.
We're here to ensure your survival gear functions reliably when you need it most!🐸