Support hours
7 days a week, 9:00 AM to 9:00 PM (GST)
How to reach us
Live Chat (fastest)
Click the chat icon at the bottom-right corner of your Control Room (controlroom.swftbox.com).
Our support team and Fin AI assistant are available to help immediately.
Message us at +971 58 505 6019
This connects directly to our support system — same team, same response times.
Email (for billing and finance)
For invoice queries, payment issues, or COD settlement questions: accounts@swftbox.com
What to have ready
To help us resolve your issue faster, please have the following on hand:
Order reference number or AWB — for delivery-related questions
Customer phone number — if the issue involves a specific delivery
Screenshot — if you are experiencing a Control Room error or integration issue
Invoice number — for billing inquiries
Self-service options
Many common tasks can be done directly from your Control Room without contacting support:
Track orders and view delivery status
Edit customer addresses or phone numbers
Change payment methods on live orders
Cancel orders in Draft or Requested stage
Download reports and invoices
Manage integrations and settings
We are here to help — reach out anytime during support hours.