Getting started with swftbox is quick and straightforward. This guide walks you through the essential first steps — from logging in to placing your first delivery order.
Step 1 — Log in to your Control Room
Your Control Room is where you manage everything: orders, tracking, reports, and account settings.
Go to controlroom.swftbox.com.
Enter your registered phone number and click Login with OTP.
Check your phone for the one-time password, enter it, and you are in.
Tip — Bookmark controlroom.swftbox.com so you can get back quickly any time.
Step 2 — Confirm your pickup location
Before you send your first order, make sure your pickup address is correct. This is the location our drivers will collect packages from.
Click the Settings icon (gear) in the bottom-left corner of the sidebar.
Go to the Locations tab.
Review your warehouse or store address. If anything looks wrong, update it or contact our support team to make changes.
Step 3 — Add team members (optional)
If other people on your team need access to the Control Room, you can invite them:
In Settings, click the Users tab.
Click Add User.
Enter their name, email, and phone number, then assign a role.
Each user gets their own login, so you can control who sees what.
Step 4 — Place your first order
You are ready to send a package. Here is how to create an order manually:
Click the New Order button in the top-right corner of the Orders page.
Fill in the customer details — name, phone number, and delivery address.
Add your order reference number, choose the payment method (Prepaid or COD), and select a delivery type (Same Day or Express).
Click Confirm to submit the order.
Once confirmed, swftbox takes it from there. A driver will be assigned and your customer receives tracking updates automatically.
Sending multiple orders? Use the Upload Multi Orders button to import a batch via CSV, or connect your Shopify or WooCommerce store to sync orders automatically.
Step 5 — Print shipping labels
If you are handing packages to our driver, you will need a shipping label on each one:
Make sure your orders are in Requested or Draft status.
Click Shipping Labels in the top-right corner of the Orders page.
Select Generate for requested orders (or Generate for draft orders if applicable).
Print the labels and attach them securely to your packages — stick or staple them on.
Step 6 — Track your deliveries
Once your order is live, you can follow its progress right from the Control Room. Here are the key statuses you will see:
Requested — The order is confirmed and waiting for driver pickup.
Processing — The package has been collected and is at our sorting facility.
Out for delivery — A driver is on the way to your customer.
Delivered — The package has been handed to the customer.
Failed — The delivery attempt was unsuccessful (you will be notified with the reason).
Your customers also receive real-time tracking updates via WhatsApp and a branded tracking page, so they always know where their order is.
What to explore next
Now that you are up and running, here are some helpful things to check out:
Overview dashboard — Get a snapshot of today's deliveries, performance metrics, and order statuses at a glance.
Reports — Click Generate Reports to download detailed order data for any date range.
Integrations — Connect Shopify, WooCommerce, or use our API to automate order creation.
Editing orders — Need to change a phone number, address, or payment method after placing an order? Click the three-dot menu on any order to make quick edits.
Need help?
Our support team is available 7 days a week from 9:00 AM to 9:00 PM. Click the chat icon in the bottom-right corner of your Control Room to reach us instantly.