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I selected the payment option "pay by invoice" but haven't received an invoice
I selected the payment option "pay by invoice" but haven't received an invoice
Updated over a year ago

Our partner SwissBilling will send you your invoice to the address you specified during your booking. Whether the invoice is sent to you by e-mail or by mail is something you defined when you made your booking.

If you haven't received an invoice, please proceed as follows:

  • Check your spam folder if you haven't received an invoice 24 hours after your booking.

  • Contact the customer support of our partner SwissBilling directly via this page or send an e-mail to support@swissbilling.ch.

  • Maybe you've accidentally entered the wrong e-mail address. In this case, also contact SwissBilling as soon as possible so that they can send you the invoice to the correct address.

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