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Why wasn’t my loyalty card accepted in a store?

Updated over 3 months ago

Some stores may not accept cards from wallet apps like Swoo, because that's how their loyalty programs work. If your card was denied for this or any other reason, reach our support team and describe your situation:

  • in-app chat (the "Chat" tab in the bottom navigation bar)

  • in-app contact form ("Menu" → "Contact us by email")

This will help us negotiate new partnerships and improve your experience

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