There are several reasons why your payment might not go through
NFC is turned off in your phone's settings
Swoo is not selected as the default app for NFC payments in system settings
screen lock is not set
your card account has insufficient funds
your issuing bank blocked your card for some reason
If you checked everything and your payments still don't go through, please reach our support team and describe your issue in detail:
in-app chat (the "Help" tab in the bottom navigation bar)
in-app contact form ("Menu" → "Contact us by email")