You can change the payment details associated with your account at any time.

Note: We cannot change your payment details for you.

Step 1. Log in to your course.

Step 2. Click on your name in the top right hand corner of your course screen.

Step 3. Click "My Account".

Step 4. Click "Add / Change Credit Card".

Step 5. For security purposes, you will be prompted to log in again. Do that.

Step 6. Change your payment details.

Note: Changing your payment details does not start or stop a Membership, and it does not change your Membership—it only changes the billing information associated with an existing Membership.

Payment details must be changed prior your billing date in order to preserve your access—changing your payment details after your payment has already failed will not automatically restart your Membership.

If you've lost access due to failed payment, you need to resubscribe via the checkout process on the TT public website to access to your course once again.

If you started your Membership as a subscription (i.e. as a weekly or monthly subscription, and not as a multi-month one-time payment package), our system will attempt to collect payment from your card on a recurring basis congruent with your subscription until you cancel it.

If the attempt to collect payment fails (due to insufficient funds or any other reason), your Membership will immediately end and you'll be unenrolled from the course, losing access.

Once you've lost access, simply changing your account payment details inside the Academy will not restart your Membership.

In order to regain access to your course, you will need to resubscribe via the checkout process on the TT public website once more.

Click here for step-by-step instructions to restart your paid Membership.

Note: It is solely the student's responsibility to know when their billing date is and to ensure there are appropriate funds in their account to cover the fee for their Tailored Tutors Membership in order to keep access to their course.

We make every effort to ensure students understand how our subscription service works, and provide clear and readily available instructions to support them to manage their subscriptions—we cannot be responsible for unenrollment due to failed payments.

Send us a message in the chat OR send us an email hello@tailoredtutors.co.uk