This guide is for Take Command members using the member portal to manage recurring premium reimbursements.
If your premium amount changes, you must cancel your current recurring premium and submit a new one with the updated amount in the member portal.
Through the Take Command Health member portal, you can submit your monthly premium as a recurring expense. That means you won't have to submit your premium to us every month! Instead, we'll set it up to automatically be applied to your reimbursement amount each month, and we'll only ask for new evidence once per compliance period.
When to Update Your Premium
Update your recurring premium anytime your monthly premium changes, including changes to health, dental, or vision insurance premiums.
How to Update It
Log into your Take Command member portal.
Go to the Health Insurance section of your dashboard.
Cancel your existing recurring premium expense.
Click Add Recurring Premium Claim.
Enter the updated premium amount and other required details.
Upload proof of updated coverage and premium documentation.
Leave a note that the submission reflects a premium change.
Required Documentation
Your documents must show:
Your name.
Coverage details.
Premium amount.
An issue date within the last 30 days.
What Does Not Qualify
Editing an existing recurring premium is not the correct process.
Submitting old or incorrect premium documentation will not update your reimbursement amount.
If your documents do not meet compliance requirements, the claim may be rejected.
After Submission
Once reviewed, the compliance team will update your recurring reimbursement amount based on the new premium documentation.
Here is a video to show you each step:
Additionally, you can explore related topics such as submitting proof of coverage or tracking reimbursement claims for a more comprehensive understanding of the processes.
Troubleshooting: when the standard update process is blocked
The cancel or three-dot menu is missing — I cannot cancel the existing entry
If the cancel or three-dot menu is not visible for your recurring premium entry, the entry is likely in a Pending or Under Review state. Wait until the status changes to Approved or Active, then try again.
If the status has been Pending for more than 10 business days, contact Customer Experience. Include your name, company name, and a screenshot of the recurring premium entry. They can remove the entry from the backend so you can submit a corrected one.
The cancel or edit button is greyed out
If the button appears but is greyed out and unclickable, this is a portal permission or state issue that cannot be resolved by browser troubleshooting. Contact Customer Experience with your name, company name, and a screenshot. They can unlock the entry or process the cancellation and new submission on the backend.
My resubmission keeps getting denied
If your resubmission is denied, check the following before trying again:
The document date must be within the last 30 days — use a current invoice or billing statement, not an older document showing the same premium.
The premium amount in the document must exactly match the amount you entered in the portal.
The document must show your name, the carrier name, and the coverage period.
The document must be a single PDF if it includes an LMN or multiple pages — combine before uploading.
If you have addressed all of the above and the submission is still denied, contact Customer Experience with your name, company name, and the denial email. Do not submit a third time without confirming the root cause — repeated submissions slow processing.
My recurring premium amount and my carrier bill do not match
If there is a discrepancy between the amount your carrier is billing and the amount approved in your recurring premium reimbursement, the most common causes are:
Your carrier raised your rate at renewal but your recurring entry still reflects the old amount.
You enrolled additional dependents, increasing the premium, but the recurring entry was not updated.
Your reimbursement is capped by your monthly allowance — your carrier bill may exceed what your HRA covers.
Follow the cancel-and-resubmit steps above to update your recurring entry to the correct current premium amount. If you are unsure what amount to enter, use the monthly premium shown on your most recent carrier invoice.