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Email integration

Learn how to configure your email settings in Teach ’n Go so emails are sent directly from your own email address.

Abdullah Al-Hussein avatar
Written by Abdullah Al-Hussein
Updated today

With Teach ’n Go’s email integration, you can send messages directly from your own email address instead of the system default. This makes communication with students, parents, and staff more personal and professional.

Configuring email settings

  1. Go to your Profile menu and select My account.

  2. Scroll to the bottom of the page to find the Email settings section.

  3. In the Email SMTP dropdown, select Custom to enable personalised email settings.

  4. Enter your SMTP details, including:

    • SMTP server (e.g., smtp.gmail.com)

    • Port number (e.g., 465 or 587)

    • Authentication method

    • Username (your email address)

    • Password (your email password or app-specific password)

  5. Double-check the details with your email service provider to ensure accuracy.

  6. In the Test mail section, send a test email to confirm that everything is working correctly.

    • If the test email sends successfully, your configuration is complete.

Tip: If you use a provider like Gmail, Outlook, or Yahoo, you may need to enable “less secure app access” or create an app password in your email account settings.

Troubleshooting

  • Test email failed: Verify that your SMTP server, port, and credentials are correct.

  • Authentication error: Check whether your email provider requires two-step verification or app passwords.

  • Emails not sending: Make sure your school’s firewall or email provider isn’t blocking SMTP connections.

By setting up email integration, you ensure that all emails sent from Teach ’n Go come directly from your personal or school address, helping recipients easily recognise and trust your messages.

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