How to reduce my subscription child spaces before my next renewal?
Click TeachKloud Subscription > Reduce Child Spaces.
Read the notice carefully and Accept to continue.
In the New Requested Quantity field, enter the total number of child spaces you want your subscription to be reduced to. For example, if your subscription currently includes 14 child spaces and you wish to reduce it to 10 child spaces, enter 10.
Select Submit Request to send your request.
Important: To ensure your subscription is reduced for your next renewal, submit your request before your renewal date. Before your next renewal date, make sure you have archived any relevant children, as the number of active children must be equal to or less than your requested subscription level by your next renewal for the reduction to take effect.
Important Subscription Reduction Notice
If you are requesting a reduction in the number of children on your subscription, you must ensure that the number of active child profiles in your TeachKloud account is equal to or less than the requested subscription level on the renewal date. You can archive children who have permanently left or graduated. For example, if you currently have 14 active child profiles and wish to reduce your subscription to 10 active child profiles, you must archive at least 4 children, so that your number of active child profiles is equal to or less than your requested subscription level.
If the number of active child profiles exceeds the requested subscription level on the renewal date, your subscription will automatically renew at your current subscription level to ensure uninterrupted service.
Please note that all subscription purchases and renewals are non-refundable. By submitting this request, you acknowledge and accept these terms.