If you have a query or issue around Telus Audits that you'd like to raise then emailing supports.mb@telusagcg.com with the details will automatically raise a ticket in your name.
So that we can investigate any Telus Audits query efficiently and quickly could we please ask you to include in the email:
The email address (and username) of the logged in user
The site reference and site name
The Audit reference
A clear screenshot of the Telus Audits screen you are working on showing the user name of the logged in user plus any filters or report parameters as per the example below. Showing the https address (the web site address) at the top of the screen can also be helpful
Detailed description of the issue (what you were expecting to see vs what you actually see) including any steps we can follow to reproduce the issue, the simplest way to think about what might be useful is to imagine if you were asked to reproduce the issue - what information might you ask for? Depending on the query this might include the PAF file being worked on
Any error messages you see (a screenshot is very helpful here)
Any attachments related to the query/issue
An idea of the scale and severity of any issue - is this affecting one person, several people, all users at a site or every site? Is this stopping you from being able to use the screen or the report?
When did you encounter an issue? Is this something new that is happening - was it seen only after changing user permissions or after an updated version was released?