Overview
There are times when you will need to edit your auto-pay amount or the date on which the payment is made. You can easily do this on your tenant portal.
The Steps
If you have an auto-pay set up on the Tenant Portal, you can edit the auto-pay by first clicking the Payments tab on the main menu.
You should see an Active Auto-Pay section if you have an auto-pay set up. Click View More to see all your active auto-pays.
On the Active Auto-Pay Details page, click the 3-dots next to the auto-pay you want to edit and then click Manage Auto-Pay.
You'll now be on the Make a Payment wizard. On the Payment Details section, you can edit the Rent Payment Due field with a new amount. You can also change the Payment Frequency and the Payment Date of when you want the Auto-Pay to start running again.
Click Next to continue.
On the Payment Method page, you can leave it as is if it already has the correct payment method set. If not, you can choose or create a new payment method.
Click Next to continue.
On the Payment Summary screen, just confirm that everything looks correct. Pay close attention to the platform fees as this will change depending on the payment method used.
Click Schedule Payment to finish.
Note: Payments can be withdrawn within 72 hours of the date that you have set. Please make sure that you have sufficient funds in your account to cover the payment. Otherwise, you could be hit with possible insufficient funds and reverse payment fees.
Auto-pays will run for the full amount you have set for each month. They do not take into consideration any credits or additional charges you might have.