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How to Edit Your Auto-Pay on the Tenant Portal

Edit your auto-pay if you need to change payment amount or payment date.

Overview

There are times when you will need to edit your auto-pay amount or the date on which the payment is made. You can easily do this on your tenant portal.

The Steps

  1. If you have an auto-pay set up on the Tenant Portal, you can edit the auto-pay by first clicking the Payments tab on the main menu. You should see the Scheduled Auto-Pays section if you have an auto-pay set up.

  2. Click View More to see all your active auto-pays.

  3. On the Active Auto-Pay Details page, click the 3-dots next to the auto-pay you want to edit and then click Manage Auto-Pay.

  4. You'll now be on the Edit Auto-Pay page. Edit the Auto-Pay amount, Auto-Pay Settings, the Payment Method, Payment Frequency, and the Auto-Pay Payment Date. (For information on setting up your auto-pay and the different options, read the article: How to Set Up Auto-pay on the Tenant Portal.)

  5. Click Schedule Auto-Pay to finish.

Note: Payments can be withdrawn within 72 hours of the date that you have set. Please make sure that you have sufficient funds in your account to cover the payment. Otherwise, you could be hit with possible insufficient funds and reverse payment fees.
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Auto-pays will run for the full amount you have set for each month. They do not take into consideration any credits or additional charges you might have.

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