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How to Remove a Saved Payment Method on the Tenant Portal

Remove a saved credit card or bank account from the DoorLoop Tenant Portal—note that payment methods tied to active auto-pay cannot be deleted first.

Overview

Your payment method is saved in DoorLoop when you add it. If you want to remove your payment method, you can by following the instructions below.

The Steps

Note: If you have an auto-pay set up with the payment method you are trying to remove, cancel the auto-pay first before continuing. Follow the article here for instructions on how to cancel your auto-pay: How to Cancel Auto-Pay Through the Tenant Portal.

  1. To remove your saved payment method, first click the menu button at the top left corner.

  2. Then click Payment Methods from the menu.

  3. On the Payment Methods page, you'll see your saved payment methods. click the little arrow button to the right of the saved payment method you want to delete.

  4. On the Actions menu that appears, click Delete Payment Method.

  5. On the confirmation popup, click Confirm Delete. Otherwise, if you changed you mind, click Keep Payment Method.

  6. Once completed, your payment method will now be deleted.

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