For extra security, Superadmins can change their organisation settings to allow two-factor authentication (2fa) on your users' accounts. This will provide you with a unique code to put in when logging in to ensure strong security.
If the setting is applied, the first time a user logs in they will be presented with the QR code similar to the one below 👇
How to turn on / off two-factor authentication for your organisation
Log in to your Tended Dashboard.
Click the "Settings" tab at the top of the screen.
Click "Organisation" from across the top settings options.
You should now be able to see "Two-factor authentication".
Click "Edit". Click on the toggle to turn the setting on or off.
Click "Save" when you're happy. The setting will now be applied to everyone in your organisation.
How to add Tended to an authenticator
After creating your account, enter your username and password for the first time
You'll then be prompted to set up 2fa
On your mobile phone, open your authenticator app (we recommend Google Authenticator)
Click "+" at the bottom right of the app (for Google)
Select "Scan a QR code" from the menu
Use your phone camera to scan the QR code from the Dashboard
Then, in your authenticator app, a code will be added to the list of your authenticated websites/apps
On the Dashboard, click "Next"
Then enter the code from your authenticator app on your phone and click "Log-in"
Once your account has Two-Factor Authentication set up, you will be shown a page to enter the code whenever you try and log in - you can get this code from your authenticator app on your phone
Having issues setting up 2fa? Please contact your company IT/administration team for support.
Any questions or issues?
We're here to help! Simply pop us an email at support@tended.co.uk, WhatsApp us on +44 (0) 7713682625 or chat with us via the help button at the corner of this page or within the Dashboard 😊