For necessary background, please preread Two-Factor Authentication (2FA) Explained before proceeding with this article.
Purpose
This article provides the step-by-step instructions for completing your initial two-factor authentication (2FA) setup. You will complete these steps after 2FA has been enabled by your Client Administrator.
Step 1: Install an Authenticator App
On your mobile device (phone or tablet), open your official app store (Google Play Store or Apple App Store).
Install an authenticator app.
• Google Authenticator is recommended.
• Other compatible authenticator apps may also be used.
Step 2: Get Your QR Code
On your work device, log into the app using only your email address and password.
Leave the verification code field blank.
A unique QR barcode will appear on your screen.
Step 3: Scan the QR Code
On your mobile device, open the authenticator app you installed.
Add a new account.
Select the option to scan the QR code displayed on your work device.
Step 4: Confirm the Setup
Once added, the authenticator app will begin generating numeric codes that change regularly.
On your work device, enter the current verification code from the app to confirm setup.
After confirmation, you will be logged out automatically.
Step 5: Log In with 2FA
Log into the app again.
Provide the following three items:
• Email address
• Password
• Current verification code from your mobile authenticator appRepeat this three-step login process each time you sign in.
💡 Tips
Authenticator apps: Check with your IT team before installing an app, as they may have a preferred authenticator for your organization.
Support: If you have questions about this process, contact your Custodian or IT team.
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