2022 Q1 - Release Notes | Tether Help Centre

User Management

New User Delete dialog makes it easier to chose whether to delete a user from a single timeline, or from all timelines.
If an engineer works for just 1 company, the company selection is hidden.
Users that no longer have any permissions to even a single site or device (e.g. if there was factory reset) are automatically deleted.

Mass event handling has been improved:
ctrl+click now opens events in a new window/tab.
If multiple events are already selected, ctrl+click allows selecting additional events.

Devices (including cameras) now show as online/offline much quicker. Previously, it would take an average of 46 seconds to show a camera went offline, this is now down to 12 seconds or less.
The “Full Network Scan” button forces a network scan, even if “Automatic Network Scanning” is disabled for the TetherBox.
If we were not able to find the device on the network, TetherX now shows the last known IP with a tooltip explaining we cannot verify this device.
TetherX now distinguishes between a timeout from a device vs a device being offline (the device may be online, but timing out an API call).
An issue with cameras sometimes showing offline when “Automatic Network Scanning” is disabled has been fixed.
Edge cases when a camera changes IP and then changes the IP back on some older firmware versions are now handled.

Improved ONVIF compatibility with older devices
Analytics / Recording and Snapshot errors now show even in “Monitor Only” mode.
A more effective retrying logic for faulty or misconfigured cameras has been implemented. For example, if a camera reports wrong password, avoid retrying for 15 minutes to avoid being locked out by the camera or recorder.
Trying to reconnect to a camera if it is toggled off and back on is now automatically forced.
PTZ controls are now continuous (i.e. if you press and hold the button, the camera will turn until you let go).
Usability of PTZ controls on mobile phones has been improved.
TetherX now detects if a camera video stream has gaps and displays this on the camera page as well as in the integrator report. (This issue could be an indication of an overloaded network or a fault.)
The camera health status is now displayed much quicker when switching on your TetherBox.
A new Cloud option for 14 days has been added.
An issue with the camera mask not working on some cameras has been fixed.
TetherX now detects if a camera encoder changes more reliably (e.g. H.265 to H.264)

A new Virtual Alarm allows sending SIA (DC09) alarms directly to TetherX - any alarm panel with an IP communicator can be set up to send alarms to TetherX
TetherX now integrates with HikProConnect - add your HikProConnect account to see all your AX Pro Hikvision Alarms inside of TetherX.
AX Pro: now auto generates a TransmitterID
AX Pro: now retrieves the SIA event history from AX Pro alarm panels
Texecom: An issue where the “Events” tab was not showing recent events from the panel has been fixed
Texecom: Improved email styling for Texecom alarm emails
Improved the reliability of arming / disarming certain alarm panels, prevent arming / disarming simultaneously
Added “AlarmSync” internally which will ensure the alarm panel configurations on your TetherBox are always in sync with what’s in TetherX
All Video Surveillance events that happen while an alarm is going off are all now automatically marked in Red and can be found by filtering by Confirmed Alarm.
Disarming a location now disarms everything: camera analytics, alarm events, access control events, etc to quickly stop alerts from being sent from a specific site/location.

Analytics and Health notifications are now separate, you can have either or both.
TetherX now shows all offline TetherBoxes, even if they are set up to not notify when offline.

Faulty external drives are now handled better, an automatic reboot will be attempted if a drive becomes unresponsive for several minutes.
A secure random password is now automatically set on all units in case an emergency login is required.
There are significant performance optimisations to reduce load on units.
Startup times on networks with many hundreds or thousands of network devices are significantly improved.
Changes have been made to handle the rare edge case when a TetherBox would go online, but not record some cameras after a power cut.
All TetherBox settings (for example maximum days record limit) are now applied immediately, without requiring a TetherBox reboot.
TetherBox specific settings (such as not notifying if a unit goes offline) are now reset during a factory reset.
The TetherBox (2 channel) no longer requires an external drive, unless you are using it to record cameras.
The web server on the TetherBox now changes in order to pass the strictest security audits required by large global enterprises.

Improved Dark Mode styling: tooltips/callouts, column selection for tables, full screen tables and more.
New Language Translation: Ukranian

Support added for the Teltonika TRM250 4G LTE-M USB modem - QMI based 4G/5G modem.
Support added for Lilin camera analytics.
Improved compatibility with TVT cameras.