Withdraw applicants, track withdrawals, and receive notifications for applicant withdrawals in Thalamus.
1. Withdraw an applicant
You can withdraw applicants who have been invited, scheduled, or completed and no longer wish to be considered by your program.
Important: Withdrawals made in Thalamus will not sync to your application provider.
From the applicant dashboard, select the applicant you'd like to withdraw
Select the three-dot menu or the Actions menu
Select Withdraw applicant
A Withdraw applicant? window will appear with the applicant's name and AAMC ID
Review the applicant's name and AAMC ID
Type Withdraw in the text field to confirm
Select Withdraw
Once confirmed, the applicant will be assigned Withdrawn status and their scheduling permissions will be removed.
2. Remove a withdrawal
From the applicant dashboard, select the withdrawn applicant
Select the three-dot menu or the Actions menu
Select Remove Withdrawal
Once the withdrawal is removed, the applicant will return to active status and their scheduling permissions will be restored.
3. Understand applicant withdrawals
Applicants can withdraw themselves from consideration at your program. When an applicant withdraws, their interview will be cancelled and the spot will open to other applicants, depending on your calendar settings.
Note: The cancellation will occur even if the cancellation lock is in place.
4. View who withdrew an applicant
Open the Applicants list
Hover over the withdrawn icon for the applicant
A tooltip will display whether the applicant or a program user withdrew, along with the user's name and the date and time of the withdrawal
Note: If Thalamus Support withdrew an applicant on your program's behalf, the tooltip will display Withdrawn by Program with Thalamus Support as the user. Older withdrawals may display Withdrawn with no name.
5. Review withdrawals in the Action Log Report
Open the Action Log Report
Locate withdrawal actions, which will appear alongside Scheduled and Cancelled actions
Hover over an action pill to see who took the action
Note: The CSV export of the Action Log Report will include an Action Taken By column.
6. Receive withdrawal notifications
When an applicant withdraws, Thalamus will email your program's primary and secondary email addresses right away. The email will list any events the applicant was cancelled from. Withdrawals will also be reported in the 24-hour daily digest email.
Note: Your program will not receive an email when a program user withdraws an applicant.
For additional questions or support, please contact our team by emailing customercare@thalamusgme.com.