For your voucher to be applied successfully, please ensure that:
1. You are using the same email address registered with the order for which the voucher was created.
2. You are using the correct website:
2.1. If your voucher is only a number,
please use the voucher on the main English website
.
2.2. If your voucher starts with "AR", please use the voucher on the main Arabic website here.
2.3. If your voucher starts with "SAAR",
please use the voucher on the KSA Arabic website here
.
2.4. If your voucher starts with "SA",
please use the voucher on the KSA English website here
.
2.5. If your voucher starts with "US",
please use the voucher on the US website
here.
If you are still experiencing an issue with your voucher, please take a screenshot of the error and provide it to our customer support team through any of the following channels:
Channel
Details
Availability
9 AM to 3 AM (UAE time)
9 AM to 3 AM (UAE time)
Call
+971 6005-23-846
9 AM to 9 PM (UAE time)