In the list of icons at the top left of the page, click Settings.
Once you are in Control Panel, navigate to the bottom and click on Templates.
Click on Store Templates
All templates you create here, will be tailored for the entire store.
Select the type of Template you want (i.e. email, text, call, etc). For this example we are using Email
Click the “+” icon, and that will prompt you to a page that has the template creation laid out for you.
Simply input the information that you would like. Once you are finished, you can click “Save” at the bottom right and that will successfully create a Store email template for you.
My Templates are created by the user for personal use.
Store Templates, are in use by the store as a whole. The entire store (regardless of job title) can view and/or use these templates.
These can be used for many things, including:
Campaigns, either storewide or within a particular customer segment
Streamlining your general email communications, if you find yourself generally emailing something similar to all your customers
Various other uses, basically anything that would require you to copy/paste a large segment of text into an email body!