Please note: Our customer support team is available Monday - Friday. We strongly recommend visiting the Parent Insights App to process changes immediately for any subscription changes.

If you are downgrading your plan, the change will be made at your next billing cycle. Mid-cycle downgrades are unavailable as the service has already been paid for that cycle.

If upgrading your plan, you can do so with immediate effect and pay the proration for the upgrade.

You'll need to give a 30-day notice to pause service. Pauses (1, 2, or 3 months duration) are available for students billed semi-annually or annually.

You will be immediately charged a partial fee for the period between your usual scheduled billing date and the pause start date. On your reactivation date (noted in your settings), you will be automatically charged your full semi-annual or annual membership fee. This will start your next billing cycle from this date.

Your next scheduled billing date will be extended for the amount of time you are on pause. (For example, if you pause for two months during your cycle, we will push your next scheduled billing date out by two months.)

You can reactivate your account during a pause at any time before the set reactivation date, and the date on which you manually reactivate your account will become your new billing date.

You must provide a minimum of 30-day cancelation notice and may send in the request to cancel your Thinkster membership at any time.

​Cancelation sent less than 30 days from the next billing date:

Your cancelation is effective 30 days from the date you send the cancelation request. You will have one final payment during this period and will be charged a partial/prorated fee. This is for the period from your usual monthly billing date to the last day of service. You will continue to have full access to the program until the 30-day period ends.

Cancelation sent more than 30 days from the next billing date:

You will continue to have access until the paid period ends. We do not provide refunds or credits for unused or partially used membership periods. By choosing a quarterly or annual subscription, you receive a discounted rate by paying for the entire period at the start of the cycle. This is why there are no mid-cycle cancelations. Affirm and PayPal Credit are absolutely nonrefundable, as your agreement is set directly with the chosen third-party financial company.

Have questions? You can reach out to our support team at support@hellothinkster.com for assistance!