Note: Your email and account needs to be verified first before making any deposits.
How to Make a Deposit
Open Your Wallet
Select the Wallet button at the top of your dashboard.Add Funds
Click Add Money, or tap the + icon next to a specific cryptocurrency to deposit into that wallet.Choose Your Currency and Network
Select the cryptocurrency you want to deposit. If prompted, select the blockchain network.Send Your Crypto
A wallet address and QR code will be displayed. Use your crypto wallet app to scan or copy the address and initiate the transfer.Double-Check Details
Confirm that the currency and network you selected match exactly. Sending the wrong coin or using an incorrect network may result in lost funds.Track Your Deposit
You'll get notifications on Thrill as the deposit is processed.
FAQs
What cryptocurrencies do you support?
We currently support a wide range of cryptocurrencies. You can view the full list here.
When will my crypto arrive?
It depends on network traffic, the fiat gateway, and the payment method. Most deposits are processed within minutes.
Can I deposit in my local currency?
No—Thrill only supports cryptocurrency deposits. Fiat (e.g., USD, EUR) is not currently accepted.
Can I buy cryptocurrency using my local currency?
Yes, a Buy Crypto feature is available on site, allowing you to purchase crypto directly from your fiat bank account.
I Can’t See My Deposit — Where Is It?
Deposits are usually instant, but network delays can happen. Rest assured: your funds are safe.
How Deposits Are Processed
All deposits require blockchain confirmations.
Times vary depending on the network and its current congestion.
You’ll receive notifications at every stage.
How to Track Your Deposit
Go to your Account > Transaction History to view the most current status. You can also use a blockchain explorer.
Funds Not Reflected in Balance
If your transaction shows as confirmed but your balance hasn’t updated:
Check the Deposit Address
You may have sent it to the wrong address.If it’s the wrong recipient, contact them.
If the address is unknown, recovery is not possible.
Wrong Token, Network, or Tag
Using an unsupported token or network will result in the deposit being uncredited.Tips to avoid errors:
Always verify the blockchain network
Start with a small test transfer
Use the QR code or copy-paste method accurately
Review all inputs before sending
Still need help? Contact support with your transaction ID for quick assistance.
Why Was My Deposit Amount Lower Than Expected?
Network Transaction Fees (Gas Fees)
Blockchain networks charge fees for processing transactions. These vary depending on network activity.
The platform or wallet you’re sending from will usually show this fee before confirming.
Thrill has no control over these network fees.
Exchange Rate Fluctuations (If Viewing in Fiat)
Crypto values are volatile. If you’re checking your balance in USD or another fiat currency, price changes may explain the difference.
Deposit Limits
Thrill has no minimum or maximum deposit limit for any supported cryptocurrency.
Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.