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Crypto: How to Make a Deposit & FAQs

Updated over 2 months ago

Note: Your email and account needs to be verified first before making any deposits.

How to Make a Deposit

  1. Open Your Wallet
    Select the Wallet button at the top of your dashboard.

  2. Add Funds
    Click Add Money, or tap the + icon next to a specific cryptocurrency to deposit into that wallet.

  3. Choose Your Currency and Network
    Select the cryptocurrency you want to deposit. If prompted, select the blockchain network.

  4. Send Your Crypto
    A wallet address and QR code will be displayed. Use your crypto wallet app to scan or copy the address and initiate the transfer.

  5. Double-Check Details
    Confirm that the currency and network you selected match exactly. Sending the wrong coin or using an incorrect network may result in lost funds.

  6. Track Your Deposit
    You'll get notifications on Thrill as the deposit is processed.


FAQs

What cryptocurrencies do you support?

We currently support a wide range of cryptocurrencies. You can view the full list here.


When will my crypto arrive?

It depends on network traffic, the fiat gateway, and the payment method. Most deposits are processed within minutes.


Can I deposit in my local currency?

No—Thrill only supports cryptocurrency deposits. Fiat (e.g., USD, EUR) is not currently accepted.


Can I buy cryptocurrency using my local currency?

Not yet. However, a Buy Crypto feature is coming soon, allowing you to purchase crypto directly from your wallet.


I Can’t See My Deposit — Where Is It?

Deposits are usually instant, but network delays can happen. Rest assured: your funds are safe.


How Deposits Are Processed

  • All deposits require blockchain confirmations.

  • Times vary depending on the network and its current congestion.

  • You’ll receive notifications at every stage.


How to Track Your Deposit

Go to your Account > Transaction History to view the most current status. You can also use a blockchain explorer.


Funds Not Reflected in Balance

If your transaction shows as confirmed but your balance hasn’t updated:

  1. Check the Deposit Address
    You may have sent it to the wrong address.

    • If it’s the wrong recipient, contact them.

    • If the address is unknown, recovery is not possible.

  2. Wrong Token, Network, or Tag
    Using an unsupported token or network will result in the deposit being uncredited.

    • Tips to avoid errors:

      • Always verify the blockchain network

      • Start with a small test transfer

      • Use the QR code or copy-paste method accurately

      • Review all inputs before sending

Still need help? Contact support with your transaction ID for quick assistance.


Why Was My Deposit Amount Lower Than Expected?

  1. Network Transaction Fees (Gas Fees)

    • Blockchain networks charge fees for processing transactions. These vary depending on network activity.

    • The platform or wallet you’re sending from will usually show this fee before confirming.

    • Thrill has no control over these network fees.

  2. Exchange Rate Fluctuations (If Viewing in Fiat)

    • Crypto values are volatile. If you’re checking your balance in USD or another fiat currency, price changes may explain the difference.


Deposit Limits

Thrill has no minimum or maximum deposit limit for any supported cryptocurrency.


Using an onramper to buy cryptocurrency

What if I don't own any cryptocurrency tokens, or a crypto exchange?

If you do not own any coins, you may use an onramper of your choice e.g. MoonPay or Swapped

When will my crypto arrive?

This depends on a number of factors, including the fiat gateway and the payment method used, as well as your location.

How can I open an account with MoonPay?

This article will help you get started with MoonPay and learn how to open your account. After that, you can start buying and selling cryptocurrencies.

What you’ll need

  • To be at least 18 years old. MoonPay could take necessary actions if it is suspected that the user is younger than 18years old.

  • Your government-issued photo ID (more information here).

  • A computer or smartphone with access to the internet.

  • An active phone number connected to your device (for SMS verification, for example).

Step 1: Creating your account

To create an account with MoonPay, follow the steps below:

  1. You can download the MoonPay app (available on iOS and Android) and begin your sign-up there, or simply go to their website https://www.moonpay.com

  2. Enter your email address.

  3. After entering your email address, you’ll be emailed a one-time passcode. Enter this code on MoonPay to verify your email address.

  4. Once verified, you can access your brand-new MoonPay account!

  5. You will be prompted to enter further personal information once you place your first order (strictly for verification purposes).

Step 2: Adding your personal details

You will be prompted to enter further personal information once you place your first MoonPay order. You will need to provide your:

  • First name

  • Last name

  • Date of Birth

  • Nationality

  • Current address

  • Phone number

The information you add must match the photo-ID you will be asked to provide later.

Why do I need to verify my identity?

Depending on the gateway you chose, verification of your identity is required by law in order to execute a conversion of fiat currencies to cryptocurrencies. This process exists to minimize the risk of suspicious transactions involved with money laundering or the financing of terrorism. Such customer due diligence and transaction monitoring is required by law in virtually any jurisdiction. Identity verification is done by the gateway you choose to buy cryptocurrency from.

How do I deposit using MoonPay?

You can buy over 100+ cryptocurrencies using MoonPay in a few easy steps.

We’ll walk you through them below.

  1. Tap ‘Buy’ from the Home screen in the app, or open your MoonPay balance and tap ‘Buy’ there.

  2. Pick the cryptocurrency you want to buy and the currency that will be used to facilitate the purchase

  3. Choose how much you want to buy

  4. Click 'Continue'

  5. Enter the cryptocurrency wallet address which can be found in the section above 'How to deposit tokens/cryptocurrencies'

  6. Click 'Continue'

  7. Select the payment method of your choice

  8. Confirm everything looks good and that’s it. We’ll instantly get started on your order.

Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.

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