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Crypto: My Withdrawal Is Delayed or Missing

Updated over 2 months ago

Crypto withdrawals are usually fast. But if your funds haven’t arrived, here’s how to diagnose the issue - and what to do next.

Common causes of delays or missing withdrawals

  • Network congestion (esp. Ethereum)

  • Receiving wallet delays (including missing memo/tag)

  • Incorrect network or unsupported token

Steps to troubleshoot delayed or missing withdrawals

Step 1: Locate Your Transaction ID in Thrill

  1. Tap your Profile Picture (top right)

  2. Select Transactions

  3. Open the Withdrawals tab

  4. Find the relevant withdrawal and copy the transaction ID

This is your blockchain record. You’ll use it to track, verify, or resolve issues.

Step 2: Use a Blockchain Explorer

Paste your TXID into the correct explorer based on the withdrawal network:

Network

Explorer

Ethereum (ERC20)

TRON (TRC20)

Binance Smart Chain (BEP20)

Solana

Polygon

Bitcoin

XRP

Transaction Statuses Definitions

  • Pending → Transaction broadcasted, waiting for confirmation

  • Confirmed → Transaction processed and sent

  • Dropped / Failed → Transaction was rejected before confirmation

Typical Network Processing Times

Network

Typical Arrival Time

Solana

Under 1 minute

TRON

1–2 minutes

BSC

1–3 minutes

Polygon

1–3 minutes

Ethereum

3–15+ minutes

Bitcoin

10–30+ minutes

XRP

Under 2 minutes

If your TXID shows Confirmed but you haven’t received funds, see Step 3 below

Step 3: Troubleshooting a "Confirmed" Withdrawal That Hasn’t Arrived

  1. If your withdrawal shows as “Confirmed” on the blockchain explorer but the funds haven’t appeared in your receiving wallet, please verify the following:

    Checklist:

    • The wallet address and network used were correct

    • The destination platform supports the selected network

    • Any required memo/tag (for networks like XRP or XLM) was entered correctly

    If all of the above is correct, the issue is likely on the receiving platform’s side.

Step 4: Contact the support team of the receiving wallet/platform

Sample Message to Send to the Receiving Platform

Subject: Missing Deposit – Confirmed on Blockchain

Hello,

I made a crypto withdrawal from my Thrill account to your platform, but the funds haven’t arrived. The transaction shows as confirmed on-chain. Here are the details:

Asset: [e.g. USDT]

Amount: [e.g. 100 USDT]

Network: [e.g. TRC20]

Receiving Address: [your wallet address]

TX Hash: [paste full TXID]

Timestamp: [withdrawal time]

Please assist with crediting or investigating this deposit.

Thank you.

Still Need Help?

If the receiving platform can’t locate the funds, contact Thrill Support, we are here to help!

Need Assistance? If you have any questions or need further clarifications, please do not hesitate to contact our customer support team. We are here to assist you with any inquiries you may have.

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