Hint: via email or live chat
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If you have any compliments, complaints or queries you can contact our Customer Experience team via email at hello@thriva.co.

Or you can live chat us from our website or when logged into your account by clicking the pink button in the bottom right hand corner of the page.

Please ensure you contact us from the email address associated with your Thriva account so we can quickly confirm your identity and resolve any issues in the first instance.

Hint: we'll get back to you ASAP!

Our team operates from 9.30am to 5pm (Monday to Friday excluding public holidays). We don't work on weekends.
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Email

We aim to reply to all queries within 1-2 working days where possible.

Live chat

We aim to reply to all queries within a couple of hours (during working days) where possible. Our live chat function isn't available over the weekend so please email us at hello@thriva.co if you need to contact us on a Saturday or Sunday.

If you contact us outside of our working hours, we'll get back to you as soon as we're back in the office.

Hint: we don't have a phone service.
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We don't have a phone number for customer service — this is so we have all enquiries documented in writing, as we are dealing with such sensitive data.

This way we can also offer you the most informed service possible.

Looking for something else? One of these articles might help:

How does the Thriva app work?

Can you help me with my account details?

How does Thriva work?