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How does the Thriva app work?
How does the Thriva app work?

This will help with questions like – Where can I find the app? What can it do? Can you help with the trouble I'm having with the app?

Anna avatar
Written by Anna
Updated over a week ago

Where can I find the Thriva app?

Hint: Apple and Google Play stores.

The Thriva app can be found on both Apple and Google Play stores for iOS and Android devices.

To make sure your device is compatible with the app, you’ll need to be on version Android R+ and iOS 11+ or above.

The Thriva app is set up for mobile only, so it isn't currently compatible with iPads, tablets or watches.

What can I do with the Thriva app?

At the moment, you won’t be able to do the following:

  • View articles on the Health Hub — but you’ll be able to view articles and podcasts which are recommended on your health plan and dashboard

  • Upload your past results

If you're a new user, the Thriva app won’t include the following features:

  • Predicted results

  • One-off tests if you have signed up from the Thriva app. You’ll need to sign up through the website in order to purchase them

  • Recommended tests

We know a few features aren't available at the moment, but we're working really hard to update our offering — so we’ll let you know as soon as they are available!

I'm having trouble logging into the app — what should I do?

We’d recommend resetting your password.

Note — this email will be sent to your email address and may go to spam. So just be sure to double-check your junk folder.

Just drop us a message at if you're still having trouble logging in.

How do I contact support through the app?

To contact support in the app, just go to your account section and click "Support".

From here, you’ll be able to email us, access the help centre, or give us feedback.

Have a different question? One of these articles might help:

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