When do I get in touch if I still haven't received my kit?

We deliver our kits by Royal Mail first class.

We typically send out kits on the same working day if ordered Monday — Friday before 1pm. Orders typically arrive in one to two business days

When do I get in touch if I still haven't received my kit?

Hint: after 10 business days.

Kits are occasionally delayed in the post.

If more than ten business days have passed since ordering your kit, please get in touch with our support team at hello@thriva.co confirming your delivery address and we'll send you a replacement kit free of charge.


Please note: Thriva is currently only available for adults who live in the UK. We unfortunately can not process international orders. Orders placed for delivery outside the UK will be cancelled and a full refund will be processed.


Still have questions? One of these articles might help:

How does my kit work?

Can you help me with a different question about your kits?

What's in my finger-prick kit?

Did this answer your question?