How do I contact Thriva?
Hint: via email
If you have any compliments, complaints or queries you can contact our Customer Experience team via email at firstname.lastname@example.org.
Please ensure you contact us from the email address associated with your Thriva account so we can quickly confirm your identity and resolve any issues in the first instance.
How long do I have to wait for a reply?
Hint: we'll get back to you ASAP!
We aim to reply to all queries within 48 hours where possible. Our team operates from 10am to 5pm (Monday through Saturday excluding public holidays).
If you contact us outside of our working hours, we'll get back to you as soon as we're back in the office.
What's your phone number?
Hint: we don't have a phone service.
We don't have a phone number for customer service — this is so we have all enquiries documented in writing, as we are dealing with such sensitive data.
This way we can also offer you the most informed service possible.
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