How do I contact you?

How long do I have to wait for a reply?

What's your phone number?

How do I contact Thriva?

Hint: via email or live chat.

If you have any compliments, complaints or queries you can contact our Customer Experience team via email at Or click the chat icon in the lower right corner of our website.

Please ensure you contact us from the email address associated with your Thriva account so we can quickly confirm your identity and resolve any issues in the first instance.

How long do I have to wait for a reply?

Hint: we'll get back to you ASAP!

We aim to reply to all enquiries within one business day (from 9am Monday through Sunday excluding public holidays). If you contact us outside of our working hours, we'll get back to you as soon as we're back in the office.

What's your phone number?

Hint: we don't have a phone service.

We don't have a phone number for customer service — this is so we have all enquiries documented in writing, as we are dealing with such sensitive data.

This way we can also offer you the most informed service possible.

Looking for something else? One of these articles might help:

How does the Thriva app work?

Can you help me with my account details?

How does Thriva work?

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