If you have any compliments, complaints or queries you can contact our Customer Experience team via email at hello@thriva.co.
Please ensure you contact us from the email address associated with your Thriva account — so we can quickly confirm your identity and resolve any issues in the first instance.
How long until we reply?
Our team operates from Monday to Friday.
We aim to reply to all queries between one to two working days where possible.
If you contact us outside of working hours, we'll get back to you as soon as we're back in the office.
What's your phone number?
We don't have a phone number for customer service — this is so we have all enquiries documented in writing, as we are dealing with such sensitive data.
This way we can also offer you the most informed service possible.
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