If you’re unable to use the MyThrive page, please follow the steps below:
1. If applicable, use any troubleshooting steps included in your browser’s error message. Below is an example from Chrome:
2. Make sure the browser you’re using is up to date – check if there is a newer version you could upgrade to.
3. Clear your web browser’s cache (these steps will vary depending on the browser you’re using)
4. Open MyThrive in a private or Incognito window to see if you can load the MyThrive platform. If you can load it in a private or Incognito window, the issue may be due to a browser extension. Disable any browser extensions to see if this allows MyThrive to load in a normal browser window.
5. Run a speed test at https://fast.com/. Make sure that the internet speed is over 3.50Mbps.
Following each step, restart your browser first, before attempting to use the MyThrive platform.
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