When your camera or microphone is not connected in a live coaching session, an alert now shows up on screen to inform you of this. This may be because you have not yet given permission to your browser to access your camera and/or microphone.
Your coach will also be informed if you are experiencing hardware issues in a live coaching session and vice versa.
1. Click the padlock icon on the left of the address bar (where you see https://my.thrive-partners.co.uk/) and make sure your browser is allowing access to your camera and microphone.
2. Make sure your camera is on, pointing towards you and there's nothing obstructing it.
3. If you are dropping in and out of connectivity, please consider moving to another area that is better connected.
4. Make sure that you have let your coach know that you are waiting to use the link below the screen. They will contact you to help you get connected or to continue your session via other means.
If your internet connection is completely lost, you will need to rejoin the session to reconnect your video and audio.
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