Ticker FAQs
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Advice and answers from the Ticker Team
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renew
Can I change how I pay when I
renew
?
Changing payment method when you
renew
… You can use either payment method by selecting this in your app when you
renew
Written by
Ticker
Updated over a week ago
I don’t want to
renew
my policy. What do I do?
What to do if you don't want to
renew
… If you don’t want to
renew
with us, that's fine… We won't automatically
renew
your policy so you don't have to do anything
Written by
Ticker
Updated over a week ago
How do I
renew
when you're closed?
Renewing your
policy when we're closed… If you’ve already had your renewal quote, you can easily
renew
your policy in your Ticker app
Written by
Ticker
Updated over a week ago
What will happen if I don’t call to
renew
?
Will my policy
renew
if I don't call you?… We don’t automatically
renew
your policy, so you need to get in touch with us to
renew
… You can easily
renew
in the app, or: You can
renew
by chat from 9am to 6pm Monday to Friday (except
Written by
Ticker
Updated over a week ago
Do I need to contact Ticker to
renew
?
Will my policy
renew
if I don't do anything?… Do I need to contact Ticker to
renew
?… We don’t automatically
renew
your policy, so you do need to take action to stay insured with us
Written by
Ticker
Updated over a week ago
When do I get my new Ticker device at
renewal
?
Remember: we don’t auto-
renew
your policy, so make sure you
renew
in the Ticker app to stay covered… Just review your renewal quote, then tap to
renew
Written by
Ticker
Updated over a week ago
How can I see my
renewal
?
Viewing your
renewal
… You can easily
renew
your policy in your Ticker app, as well as checking and downloading your renewal
Written by
Ticker
Updated over a week ago
When will I get my
renewal
invitation?
Receiving your
renewal
invitation… You can easily
renew
your policy in your Ticker app
Written by
Ticker
Updated over a week ago
Where can I see my
renewal
documents?
Viewing your
renewal
documents… You can easily
renew
your policy in your Ticker app, as well as checking and downloading your renewal
Written by
Michelle
Updated over a week ago
What's in the Ticker app?
the 'Had a crash' button on your app dashboard to speak to our 24/7 claims team You can easily
renew
Written by
Ticker
Updated over a week ago