When you change your PIN using the app, only the online PIN is changed, not the offline PIN. If you are using a POS machine that prompts for the offline PIN first, and you enter the new online PIN several times until the offline PIN counter is exceeded, the POS will then prompt for the online PIN.

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To ensure a smooth experience after changing your PIN, we recommend that you:

Use an ATM: Perform a balance inquiry using an ATM before using your card at a POS machine. This helps to update the offline PIN with the new PIN.

By following these steps, you can ensure your card remains secure. Regularly updating your PIN is a good practice to maintain the security of your financial transactions.

If you encounter any issues, contact our customer support team for assistance.