TBM's Billing Policy
Our billing system is automated and we do not have the ability to freeze or skip payments or adjust the billing cycle for any of our members. Upon signup Pathway 2.0 members will be billed automatically every 30 days.
If you are a Pathway 2.0 member and have a failed payment, the system will retry the charge 3 days later, 7 days later, and 14 days later. If your payment fails on the 14th day your plan will be cancelled and access will end.
Feel free to reach out to email@example.com if you are unsure why your payment has failed and they can provide you with the reason code. Some common reasons are insufficient funds, expired or invalid (closed/old) card number, or a 'do not honor' block from your financial due to suspected fraud or other stipulations regarding reoccurring charges and your specific type of checking account or line of credit. You can also reach out to your financial for more info as to why the transaction did not go through. Since Teachable hosts our content on their website, we do not have access to your billing information or the backend to look into what the issue is with your payment.
Did your plan cancel? Refer to this article for info on how to move forward.
Unsure of how to update your card on file? Refer to this article for step by step instructions including a video tutorial.