Question
One of the checks on my POS is outlined in red - what do I do?
Answer
A red check might indicate that an order is unable to sync to Toast servers. If you see a check outlined in red on your terminal, contact Customer Care via the Toast Now app for troubleshooting assistance.
If a red check is present, do not proceed with any actions that could result in losing the payment, such as:
Uninstalling the Toast app
Factory resetting
Clear Data
Resync ALL Data or Resync Orders