Unsettled Credit Card Payments: Before You Start
Your payment information is stored directly in the app. Please be aware that if the app is deleted or reset, this information will be permanently lost as it cannot be recovered. |
To help ensure all transactions are processed smoothly, please check for pending credit card payments on the device before completing any of the following actions:
Uninstalling the Toast app
Factory resetting
Clearing data
Resyncing All Data or Resyncing Orders
Unsettled Credit Card Payments: Check on Device
Pending credit card payments can be checked on the Toast app.
Select the three-dot overflow menu (three vertically aligned dots) in the upper-right-hand corner.
Select Device status.
Select the Queues tab.
Check the Credit Card Queue and Red Checks (Failed Model Queue) sections.
If there are any items in these queues, DO NOT proceed with any actions that could result in losing these payments.
Unsettled Credit Card Payments: References
If you have any outstanding credit card payments, please try to process them first before continuing to troubleshoot your device. You can find guidance on how to do this and other next steps in the articles below:
Note: If the device was operating in offline mode, the payments should process once the device is reconnected to the network - ALWAYS confirm that they have by using the steps above.