Technical Troubleshooting - Toast Mobile Order & Pay®
I'm not sure how to do tips for Toast Mobile Order & Pay®. Can you help me?
There are two ways to handle tips with Toast Mobile Order & Pay®.
Tip pooling: Using a "Virtual server" assigned to an Auto Fire Device
Server Assignments at the start of each shift from the POS terminal
Find more information about these options in Set Up Toast Mobile Order & Pay®.
I can see my menu, but an error occurs when trying to add the item to the cart - what should I check?
Make sure you have a dining option with the dining behavior of Dine-In set up. This is required to make Toast Mobile Order & Pay® work. Learn more about dining options in Configuring Custom Dining Options.
How do I make menus available for Toast Mobile Order & Pay®? Why can't I see my menus when I use the QR code?
In order for the menu information to be visible on O&P, make sure that the visibility is checked off for "Order & Pay" (or "Kiosk and Order & Pay" if you have both a Kiosk and Toast Mobile Order & Pay® subscription).
To set this up, navigate to Advanced Properties, and select Visibility in the Show/Hide bar at the top of the page. Navigate to the Menu you'd like to make available for Order & Pay, and make sure that it is checked off for "Order & Pay"/"Kiosk and Order & Pay". This toggle can be used to turn on or off more specific menu information you need available for Order & Pay, not just entire menus (a.k.a. Menu Groups or Menu Items).
Make sure to save and publish your changes.
Check out Adjust Menu Visibility for Toast Mobile Order & Pay® to learn more.
Will we have the ability to go into the guest's order to make adjustments such as a discount or a coupon on our terminals or handhelds?
This depends on how the restaurant is configured:
If tabs are not enabled, and an order is closed by the guest, it becomes a closed transaction on the POS. Servers may reopen the check and make adjustments such as comping items, voiding the payment, and adjusting the credit card amount, just like any other closed transaction.
If tabs are enabled, a server can update an open tab at any time. However, if the guest closes their tab and needs to make updates after the fact, the servers may reopen the check and make adjustments.
Is there any way to change routing on individual items based on table numbers? For example, if I wanted a beer to route to one bar if you are at table 40 and another bar if you are at table 20?
Yes! You can check out how this can be set up in Configure Toast Mobile Order & Pay® Printer Routing.
How do you change the default tip percentage?
Learn how to change default tip percentages here, Set Up Tip Options.
Is it possible to set a default revenue center as well? As of now, all orders are coming in as no revenue center. How do I find out what percentage of sales are made on Toast Mobile Order & Pay®?
The best way to identify sales from Toast Mobile Order &Pay® is to filter the Sales Summary by Source: Order & Pay, and Dining Option: Dine-in (as well as the dates/times/employees needed for the report.
Where do I go to see all the checks that have been submitted?
Visit the Previous Checks view of the POS from quick order mode or the table layout. Select the three dots in the top right corner and choose "Show all checks". By default, for many users, only the checks they created are shown.
If tabs are enabled, servers will see separate guest payments as separate checks rather than one combined tab.
Having the server suggest other items does allow for the opportunity to upsell. Will there be ways to connect recommended items with each other without creating a bunch of modifiers?
Upsell items are not currently available for Toast Mobile Order & Pay®, but the team is working hard on creating a feature coming soon! In the meantime, suggest creating a new menu or menu group called "Suggested items" to highlight the items you'd like guests to see, or creating upsell modifiers for guests to choose after selecting an item.
My Toast Mobile Order & Pay® tickets are not printing
Make sure that there is only one device set to auto-firing. Check outSet Up an Auto-Firing Device for Toast Mobile Order & Pay® for more information.
Make sure to check the prep stations associated with the auto-firing tablet.
Prep Stations that print Order & Pay tickets SHOULD NOT BE LISTED AS NON-PRINTING PREP STATIONS.
You can adjust the non-printing prep stations in the device setup on the auto-firing tablet.
If locations need to print by area, review Configure Toast Mobile Order & Pay® Printer Routing for more information on how to set this up.
Feature Questions - Toast Mobile Order & Pay®
Can we use the spotlight feature with Toast Mobile Order & Pay®?
Not at this time.
Can you activate the ability to use promo codes while using the Toast Mobile Order & Pay®?
Yes! Check outItem-Level Discounts for more information. Note: Auto-apply discounts are not supported at this time.
We are hoping to be able to send an SMS when the Toast Mobile Order & Pay® order is fulfilled. Is this possible now?
Yes, check out Toast Mobile Order & Pay® Text Fulfillment to learn more.
Can guests start a tab for Toast Mobile Order & Pay®?
Yes, check out Set Up Tabs & Pre-Authorization for Toast Mobile Order & Pay® to learn how you can enable your guests to start a tab and order rounds without leaving their seats here.
Can we disable specific QR codes? We need the ability to cut off tables, i.e., when they overconsume alcohol.
This is not something that we can do at this point in time. Check back for future updates!
Is it possible to automatically add a service fee to the tables in the service area?
Yes, see Get Started With Service Charges and Mandatory Gratuity for more information
Are we able to have a special request box with Toast Mobile Order & Pay®?
That currently isn't available with O&P. Check back for future updates.
Is there a way to have the menu group descriptions appear somewhere on the Online Ordering and Toast Mobile Order & Pay® websites?
Not at this moment. The best place to set up descriptions, for now, is on the items themselves.
Scenarios - Toast Mobile Order & Pay®
Are we able to make the menu view-only? I don't think we're quite ready to introduce ordering at the table, but might be interested in just having the menu viewable digitally.
Yes! Toast's digital menus feature (previously called Menu & Pay) will work for this. This allows restaurants to provide a QR code which guests can use to both browse the menu and pay for their bill at the end of their meal, while still placing their order through the server.
Learn how to set up and use the feature in Get Started With Mobile Payments and Digital Menus.
I assigned a QR code to a table that has a special character on its name. When I scanned the generated QR code, it brought me to a "Server Error" page. However, when I accessed the QR code link in Toast Web, it was working fine. What should I do to fix this?
This error message appears when a table's name contains a special character such as an ampersand (&). Ensure that your table name does not contain special characters. To resolve this, you must rename your table and re-configure and generate a new QR code. Learn more here: Get Started With Toast Mobile Order & Pay®.
How do I fix this error message on Toast Mobile Order and Pay® - “Error: "We encountered a problem setting up your party. Please try again."?
To resolve this error message, we recommend that you check to see if you have at least one dining option marked as Dine in. To do so, navigate to Kitchen > Dining options > Dining options in Toast Web. Check out the Configure Custom Dining Options section of this Toast Central article to learn more, Set Up Custom Dining Options.
Onboarding Troubleshooting - Toast Mobile Order & Pay®
I've gone in to update the logo in the account, but cannot seem to get the signage link to update with that new logo - can you please help?
Publishing a menu update is required to get the logo to flow through properly. To do this, Save and Publish from the Advanced Properties page.
How do I get a new QR code for a table I just added?
Visit the Toast Mobile Order & Pay® page in the Toast backend. You can use the sign generation tool there to create a new sign! You will be able to select the service area that it's in and select to only get a sign for that table. Review Set Up Toast Mobile Order & Pay® to learn how to configure QR codes for tables.
What is the credit card rate for Toast Mobile Order & Pay®?
The keyed-in rate is the keyed rate you negotiated with Toast when you signed up.
Can we accept Amex with Toast Mobile Order & Pay®?
Yes!
Can we accept Apple Pay on Toast Mobile Order & Pay®?
Yes!
My QR code stopped working
When table modifications occur, QR codes may become disconnected from their original data sources. In such cases, these affected QR codes need to be regenerated to restore their proper functionality and maintain data integrity.