Question
What does cannot void or refund payments across test mode boundary mean?
I got the error message cannot void or refund payments across test mode boundary. How do I fix it?
How do I troubleshoot the cannot void or refund payments across test mode boundary error?
Answer
Refunds or voids cannot be processed across test and live modes. To troubleshoot the cannot void or refund payments across test mode boundary error:
Make sure both the original transaction and the current action are in the same mode- either test or live.
Switch to the correct mode and try again.
If the order was unintentionally created in test mode, void the test transaction or recreate it in live mode before attempting to void or refund the customer.
If you are still having trouble, contact Customer Care for assistance.