Question
I was trying to adjust a payment and then saw an error message that read, “Cannot adjust payment to $0 - please use a void instead.” What should I do?
Answer
If you see an error message that read, “Cannot adjust payment to $0 - please use a void instead.”, you attempted to adjust a payment to $0, which isn't allowed.
Options: If you're correcting a payment, use the Void (see Void Items, Payments, and Checks in Support Center) or Refund (see Issue a Refund in Support Center) function instead. A zero-dollar adjustment may need to be handled manually or skipped altogether. Contact support for assistance if needed.