Question
What do I do when a card pre-authorization is declined?
Why does my pre-authorization fail the day after the tab is opened?
Answer
A pre-authorization places a temporary hold on funds and is valid for 24 hours. To complete the transaction, the final payment must be captured within this window. If the 24-hour period passes, the authorization expires.
To proceed, you will need to obtain the guest's payment information again to run the charge.