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Card Reader Not Recognized in Device Setup on Toast Go®

Written by Agent Support Bot

Question

  • My card reader appears greyed out and 'not recognized' in Device Setup, and it won't read cards. How do I fix this?

  • I'm seeing my card reader greyed out in Device Setup, marked as 'not recognized,' and it's not reading cards. Can you help me troubleshoot this?

  • My card reader is greyed out in the Device Setup page, showing as 'not recognized,' and isn't reading cards. What should I do?


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Answer

Please follow these steps:

  1. Press the Switch user button.

  2. Then, press the card reader button by the 7 on the passcode screen

  3. This action prompts the card reader to wake up and be recognized by the Toast Go® device.

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