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Point of Sale & Kitchen Equipment

Point of Sale & Kitchen Equipment

1 author295 articles
Replace Your Elo V1 Hardware: Toast Flex SetupUse these resources to set up your new Toast Flex with its guest-facing display and card reader.
Install the Chinese Pinyin Keyboard on Your Toast DevicesLearn how to install the Chinese Pinyin keyboard on your Toast Flex and Toast Go® 2. 
Troubleshoot REF Code 105-1 and 105-2 Device ErrorsThis guide explains how to perform the firmware update required to fix the “REF Code 105-1” or "REF Code 105-2" errors. 
Replacement Shop Replace Faulty HardwareThe Replacement Shop allows you to troubleshoot your own device, check its eligibility for a replacement (RMA) and submit a request for the
Clean Your Toast DevicesRestaurants can get a bit messy, and many people may be touching and using your Toast devices. Learn more about the best ways to clean your
Disable Wi-Fi on Hardwired Devices
Upgrade Old Generation Hardware to Flex 3 Terminal and Printing HubUse this hardware upgrade decision tree to identify the correct Toast equipment replacement for Flex 14 (Old Gen) and TP200 setups.
Compatible USB Hubs for Supported Hardware
Compatible HDMI Adapters for Flex 3 Hardware
Troubleshoot Kiosk Not Sending Orders to Kitchen
Screen Savers for Toast Terminals and Handhelds
Set Up a Replacement Device by Copying Settings
Reuse Approved Hardware Devices at a New LocationLearn how to reuse approved hardware devices.
Get Help With the Toast App on the POSLearn about troubleshooting steps for the unlikely event that you experience issues with the Toast app, such as the "Unfortunately, Toast PO
Restart Your Device to Improve Performance
Create Device GroupsLearn how to create device groups to limit the information/data tablets receive in order to speed up service.
Protect Your Devices With Antimicrobial Screen ProtectorsLearn more about how our Antimicrobial Screen Protectors are helping restaurants keep devices clean.
Error Screens on Your Kiosk, Toast Go® Handheld, or TerminalLearn about the different types of error screens you can troubleshoot yourself, and what Customer Care will need to help you with.
Adjust the Font Size on Your POS Device
How do I get a device out of fastboot mode?
How to Report and Replace Lost, Stolen, or Tampered With Devices
Translated Interfaces: What Toast Merchants Need to Know
Food Runner Fulfillment on KDSFood Runner Fulfillment on KDS allows everyone to keep track of the status for each item on a ticket without having to close out the entire
What is Device Licensing?
Replace Faulty Hardware (RMA)Review this article for instructions and guidelines for replacing broken or damaged hardware.
Replacement Hardware Sent to the Incorrect Location

Card Readers

Card Readers

Get Help With Toast Card ReaderLearn how to quickly diagnose issues if your card reader isn't working, and discover simple steps to test different USB ports to find a solu
Get Help With e285 Card ReaderLearn how to troubleshoot various issues when using the Verifone e285 card reader device, as well as its various modes.
Remove Your Magnetic Card Reader (MSR)Learn how to to remove and disconnect your swipe card reader (MSR) from your terminal.
Set Up your AMS1 Card ReaderLearn how to install and set up your AMS1 Card Reader.
Get Help With Elo MSR: Not Reading Card Swipes
Get Help with Card Reader Error: Multiple Cards Detected
Reader Hardware Compatibility ConsiderationsLearn the importance of checking hardware compatibility before making new purchases.
Get Help With Ingenico iCMP Card ReaderLearn how to troubleshoot Ingenico iCMP card readers.
Get Help With Your P630 Card ReaderGet answers to frequently asked questions and common troubleshooting steps for your P630 card reader.
Card Readers Device Warranty
Set Up Your P630 Card ReaderThis article provides step by step instructions on how to Set Up the P630 Card Reader.
Card Reader Not Recognized in Device Setup on Toast Go®
Get Help With Your Card ReaderGet answers to frequently asked questions and common troubleshooting steps for your Toast Tap™ (Direct Attach), Toast Tap™ (On-Counter), and
Check Your Card Reader's Firmware Version
EMV Payments FAQCheck here for frequently asked questions about EMV (chip reading functionality).
Toast Tap™ (Direct Attach) Installation GuideSetting up your Toast Tap™ (Direct Attach) is simple! We'll walk you through both the installation and configuration steps.
Set Up Your P400 Card ReaderLearn how to install and set up your P400 card reader.
Get Help With Your P400 Card ReaderGet answers to frequently asked questions and common troubleshooting steps for your P400 card reader.
Set Up Your V400m Card ReaderLearn how to install and set up your V400m card reader.
Get Help With Your AMS1 Card ReaderGet answers to frequently asked questions and common troubleshooting steps for your AMS1 card reader.
Get Help With Your V400M Card ReaderGet answers to frequently asked questions and common troubleshooting steps for your V400M card reader.
Get Started With Your e285 Card ReaderLearn how to set up and pair the e285 card reader with the Adyen dashboard, device information, and network settings.
Get Help With Toast Card Reader Connection Issue
Identify Your Card Reader TypeLearn how to identify the type of card reader you have at your restaurant.
Find the Serial Number on International Card Readers

Displays & Terminals

Displays & Terminals

Device Status on POS
Get Started With the Delphi Order Confirmation ScreenLearn how to set up your Delphi Order Confirmation Screen.
Factory Reset an Elo V2/V3 Terminal
Get Started With the Navori STiX 3800 Media Player for Delphi Indoor Digital Menu Boards
Add Static IP Address to Toast Flex or EloThis article explains the benefits of using a static IP address on your terminal and provides step-by-step instructions on how to set one up
Customize Your Delphi Order Confirmation ScreenLearn how to customize your Delphi Order Confirmation Screen.
Use a Bump Bar With Toast KDSLearn how to order, set up, and use the bump bar integration with the Toast Kitchen Display System.
Elo V4 Installation GuideLearn how to install your new Elo V4 device with our installation guide.
Get Started With the Insight Engage PlatformGet started with the Insight Engage Platform. 
Toast Flex and Elo: Stand Options and MountLearn how to change Toast Tablets from wall mount to counter stands.
Get Help: Blank Display With Power
Get Started With Your Guest-Facing DisplayLearn how to set up and use your Guest-Facing Display.
Contact Delphi Technical Support
Get Help With Employee Clock-in Issues on the POS
How do I remove suggested tips from my digital receipts?
Get Help With KDS: No Sounds When a New Ticket Is Received
Get Help With Elo Tablet: Unable to Install the Support Application
Elo Tablet Lost Power or Crashed During a Firmware Update
Get Help With Incorrect Device Date/Time Error
Get Help With Elo V4 Tablet SwapThis article answers frequently asked questions to help you through the process of swapping Elo V4 tablets.
Toast Retail: Order POS Buttons
Get Help With REF Code 106-1 Device Error
Can a KDS be shared between two physical locations?
Disable Digital Receipts for Guest-Facing Display
Manually Update Firmware on Toast Flex
Redirect Online Ordering Tips
Install Firmware Updates on Your Elo DevicesLearn the procedure that describes how to install FOTA updates on Elo tablets.
Change New Ticket Sound Notification on Your POS
Get Help: Samsung Video Orientation Issue
Get Help: Display Panel Common TV IssuesLearn how to troubleshoot a display panel by testing power, backlight, input source, on-screen menu, HDMI connections, and external damage.
Adjust the Date and Time on Samsung Displays
Change the Screen Orientation on Digital Signage DisplaysLearn how to change the screen orientation on your digital signage displays.
Schedule Content on the Engage Platform
Get Help: Blank/Frozen Screen on a Digital Signage Player
Publish Content in a Digital Signage Player
Get Help: Stix 3700 Media Player Offline
Get Help: Samsung Tizen Player Offline
Get Help: IBase Media Player Has No Power
Get Help: Stix 3700 Media Player Has No Power
Get Help: Samsung Display Has No Power
Install Insight Engage 3.0 on Samsung DisplaysLearn how to install Insight Engage 3.0 on Samsung displays (Tizen 7) with step-by-step setup, configuration, and activation instructions.
Get Help: Flashing Content on the Digital Menu Board Display
Get Help: Default Delphi Media Screen
Connect Stix 3700 Media Player to Wi-Fi 
Digital Menu Board Content and Schedule
Update the Language Setting on Your Toast DeviceLearn how to change the language displayed on your Toast Flex, handheld, or KDS.
Get Help With Guest-Facing DisplayLet's explore the most common questions about the Guest-Facing Display (GFD).
Set Up Your KioskIf you've purchased a Toast Self-Ordering Kiosk, use this guide to set it up in your restaurant.
Navigate Your Android DeviceLearn the basics of navigating an Android device.
Get Help With Your Toast Flex 14Get answers to frequently asked questions and common troubleshooting steps for your Toast Flex 14.
Mounting Options for Toast HardwareLearn what wall mounts are needed for your Toast hardware.
Get Started With KDS All Day View DisplayEasily view how many of each item needs to be prepared on the KDS with All Day Display view enabled.
Get Started With Hybrid TabsLearn more about Hybrid Tabs, our new beta feature that gives you a personal digital tab. Your server starts your order, and you get a QR co
Factory Reset an Elo V4 Terminal
Install Your Replacement Toast Flex TerminalIn this article, learn all the steps for replacing and installing your replacement Toast Flex terminal.
Elo Guest-Facing Display Cable Guide
Fulfill Modifiers Individually on a KDS
Toast Flex 22 Installation GuideLearn how to set up your new Toast Flex 22 hardware.
Get Started With the Kitchen Display SystemLearn what you need to get started with the Toast Kitchen Display System
Toast Flex 3 Hardware CompatibilityOverview of Flex 3 hardware compatibility with previous generation hardware.
Toast Flex 3 Guest Display FAQCheck out this article for frequently asked questions for the Toast Flex 3 Guest Display.
Get Help With the Toast Flex 3 TerminalGet help troubleshooting the Toast Flex 3 Terminal. 
Toast Flex 3 Terminal FAQFrequently asked questions about the Toast Flex 3 Terminal.
Toast Flex 3 Installation Guide
Enable Portrait Orientation for Kiosk Mode
Factory Reset Your Toast Flex Terminal
Adjust Touch Sensitivity on KDS
Can I screen record my POS?
Access Advanced Device Settings
Get Help With Terminal Stuck on Updating Screen
Use Kiosk Mode on Your TerminalGetting started with your Toast Self-Ordering Kiosk? Use this article for an overview of kiosk functionality and resources to get you set up
Toast Flex for Guest (Wedge Mount) Installation GuideIn this article, learn how to install and connect your wedge Toast Flex for Guest with your terminal by using the 5 ft cable.
Add Production Item Count to Your KDSLearn how to use your KDS to help manage mass-production of common items in high-volume periods.
Remove Non-Toast Apps From a Toast Device
Drive-Thru Hardware and Operational Best PracticesCurious how Toast hardware can be used for a drive-thru? Use this article to learn about hardware setup and operational best practices.
Toast Flex for Kitchen Installation GuideFollow the instructions in this article to install your Toast Flex for Kitchen in your restaurant.
Guest Pay Reader Functionality With Toast Tap™Learn how you can configure your card readers to work with the Toast Tap™.
Customize the Appearance of KDS TicketsLearn how to customize the appearance of your KDS tickets.
Toast Flex 14 Installation GuideLearn how to set up your new Toast Flex 14 hardware.
Toast Tap™ (On-Counter) Installation GuideLearn the best way to set up your Toast Tap® (On-Counter) hardware.
POS Device Setup OverviewLearn how to set up your Toast device and configure your settings to meet your restaurant's needs.
Get Help With 510 Error Message on POS Terminal
Manually Update Firmware on Elo V2/V3
Get Started With the Toast Self-Ordering Kiosk
Kiosk: Place Orders and Make PaymentsLearn how your guests can place, edit, and pay for their orders with a Toast Self-Ordering Kiosk.
Manage Upsell Offers for Use on the Guest-Facing DisplayLearn how to create upsell offers that show on your guest-facing display.
Single Terminal With No Network Connection
Get Help With Automatic Screen Rotation Issues on POS
Adjust POS Screen Timeout
Get Help With “Loading Tickets” Message on KDS Device
Get Help With Failed Model Queue Error on POS
Get Help With Stuck POS Screen Orientation
Get Help With Customer-Facing Pole DisplaysWhile the Customer-Facing Pole Display is no longer available for purchase in our Toast Shop, we continue to offer troubleshooting support f
Get Help With KDSGet answers to frequently asked questions regarding the Kitchen Display System (KDS).
How do I add a border color to KDS tickets for takeout and delivery orders?
Remove Apple Pay or Google Pay Branding
Remove Search Bar From Your POS Order Screen
Get Help With Elo Guest-Facing DisplayLearn how to troubleshoot the Elo Guest-Facing Display.
Get Help With Elo V2/V3Learn how to troubleshoot Elo V2/V3.
Locate the Elo V2 Build Number
Get Help With REF Code 108-1 Device Error
Get Help With Elo Tablet Power Issues After Soft Restart
Get Help With External USB KeyboardsLearn basic USB troubleshooting and how to enable the on-screen keyboard. 
How do I check if my tablet is connected to the network?
Force Update the Time on a Terminal
Get Help With Toast Flex Terminal Error MessagesLearn how to troubleshoot error messages that appear on your Toast Flex terminals. 
Get Started With the Toast HDBT Media Player for Delphi Outdoor Digital Menu Boards
Why do I have multiple tickets for the same order on my KDS? 
Flex 22” Counter Stand Installation GuideFollow the steps in this article to install your Flex 22" Counter Stand to your Flex 22 terminal.
Customize Your POS ExperienceLearn how to set up your POS experience, switch between light and dark modes, and customize your POS passcode screen with your restaurant lo
Use Toast LauncherLearn about the features of the new Toast Launcher which provides a new home screen experience to support Toast 3.0.
KDS Grid View OverviewLearn about Toast's New Grid View for KDS, designed to optimize the kitchen in high-volume quick service and drive-thru restaurants.
Get Help: Blank Screen When Using Stix 3700 Media Player
Get Started With the Navori STiX 3700 Media Player for Delphi Indoor Digital Menu Boards

Handhelds

Handhelds

Set Up Your Toast Go® 3 HandheldLearn how to set up your Toast Go® 3 handheld and understand the differences between cellular and Wi-fi devices. 
Toast Go® Handheld Card Reader / Payment-Blocking IssueAfter the Toast Go® handheld update to Android 12, you may experience a “card readers cannot be recognized” error, which can be temporarily
Connect Toast Handheld to Hidden Wi-Fi Network
Get Help With Your Toast Go® 3 HandheldGet help troubleshooting your Toast Go® 3 handheld device.
Handheld Not Connecting to Toast Secure Network
Prepare Your Toast Go® Handheld for the Busy SeasonLearn best practices for preparing your Toast Go®  handheld for the busy season.   
Toast Go® 3 Handheld Upgrade Programme FAQThis article answers FAQs about the Toast Go® 3 (TG3) Upgrade Programme for customers in Australia, Canada, Ireland, and the UK.  
Can you take screenshots on a Toast Go® 3?
Get Help: Troubleshoot Toast Go Error MessagesLearn how to troubleshoot error messages that appear on your Toast Go handheld devices. 
Can you take screenshots on a Toast Go® 2?
Get Help With REF Code 107-1 Device Error
Refurbished Toast Go® 2 FAQFrequently asked questions regarding refurbished Toast Go® 2 devices.
Factory Reset a Toast Go® Handheld
Manually Update Firmware on Toast Go® Handheld
Get Help With S1 Handheld Get answers to frequently asked questions and common troubleshooting steps for your S1 Handheld
Unexpected Update on a Toast Device Firmware
Set Up Your S1 Handheld POSLearn how to install and set up your S1 Handheld
Set Up Your Toast Go® 2 HandheldLearn more about getting started with your Toast Go™ 2.
Toast Go® 2 Home Screen Quick Action Icons
Replace Your Toast Go® 2 Handheld Card Reader or BatteryLearn how to remove and replace the card reader or battery on your Toast Go™ 2.
Install the Toast AppLearn how to install the Toast app on your Toast device or an Android mobile device.
"Couldn't Rejoin Toast Network" Pop-up Message on POS
S1 Batteries Dead On Arrival
Toast Go® 2 Card Reader Not Working
Get Help With Your Toast Go® 2 HandheldGet answers to frequently asked questions and common troubleshooting steps for your Toast Go® 2.
What are the dimensions of a Toast Go® 2?
Unable to Download the Toast App Using the APK Download Link
Handheld Device Is Not Connecting to Internet (Self-Managed Network)
Toast Go® 3 Handheld Dimensions
Toast Go® 3 Applications

Printers

Printers

Factory Reset Toast Printing Hub
Update the Language on the Toast Printing Hub
Get Help With the Toast Printing HubTroubleshoot your Toast Printing Hub.
Toast Printing Hub FAQFrequently asked questions about the Toast Printing Hub.
Factory Reset a Toast PrinterLearn how to factory reset a Toast printer.
Get Help With the Epson Kitchen Printer TM-U220BGet answers to frequently asked questions and common troubleshooting steps for your Epson Kitchen Printer TM-U220B.
Get Help With Epson T88VLearn how to troubleshoot the Epson T88V, a Thermal Front of House Printer. 
Get Help With Epson T20Learn how to troubleshoot the Epson T20 Thermal Front of House Printer.
Get Help With Epson Kitchen PrintersLearn how to troubleshoot your Epson Kitchen Printer.
Fix Lagging Print Times
Get Help With Printers Going Offline
Configure Toast Printer Beep SoundsSet your Toast printer to beep when tickets print by choosing a sound option in the printer’s setup mode (varies by model).
DHCP Printer IP Recovery After Power Loss
Does Toast support printers that are manufactured by Star?
Epson M30 Wireless Dongle
Get Help: Troubleshoot Printer Error MessagesLearn how to troubleshoot printer error messages that appear on your Toast POS.   
Get Help with Card Reader Error: Unable to Read Card
Get Help With TP200: Order and Ticket Printing Issues
Troubleshoot Double PrintingIf you're experiencing issues with double printing, use this article to help troubleshoot.
Configure Auto-Print on Fulfill
Toast Compatible PrintersCheck out the list of Toast-compatible printers.
Printer Paper Rolls and Ink RibbonsThis article covers paper recommendations for each printer type that Toast supports. Toast does not sell printer paper.
Toast Printing Hub Installation GuideFollow the steps in this article to set up your Toast Printing Hub (TP300).
Get Help With Your Toast Item Label Printer TLP400Get answers to frequently asked questions and common troubleshooting steps for your Toast Item Label Printer TLP400.
Get Help With Blank Tickets Printing
Toast Kitchen Printer Quick Start GuideUse this guide to get up and running with your new Toast Kitchen Printer.
Get Help With Your Toast Kitchen PrinterGet answers to frequently asked questions and common troubleshooting steps for your Toast Kitchen Printer.
Print Kitchen Tickets in Spanish
Get Help With TKP300: Printing Issues and Red Light Error
Get Help With Epson TM-M30This troubleshooting guide provides quick solutions for common Epson TM-M30 issues, ensuring smooth receipt printing.
Get Started With Toast PrintersLearn about the printers we provide from Toast.
Toast Item Label Printer Quick Start GuideThe Toast TLP400 Item Label Printer prints peel-and-stick item labels that can be used individually or for large orders. This is commonly us
Configure Your Epson U220 Impact Printer
Get Help: My Printer Isn't WorkingLearn a few quick troubleshooting steps that can help fix most Toast printer issues.
Adjust Header/Footer Spacing on Kitchen Tickets
Set Up Backup Printers
Change the Darkness Setting on Your Toast Printer
Clean Your Toast Printer’s Print Heads
Change Print Density on the Epson T20 Receipt Printer
How do I get my menu item size to print on kitchen tickets?
Archive and Remove Printers in Toast Web
TP200 Toast Printer Quick Start GuideLearn how to install your printer and replace your printer paper.
Get Help With Your Magnetic Stripe Card ReaderLearn what to do if your magnetic stripe reader (MSR) isn't registering swipes.
Factory Reset an Epson Printer (M30, U220)
Set Up Your Wireless M30 Printer on a Self-Managed NetworkIn this article, learn how to set up your wireless M30 printer on a self-managed network.
Troubleshoot Tickets Not Printing
Configure Your Printers to Display Euro
Configure Order Changes and Voids to Auto Print to Kitchen
Set Up and Print Item LabelsStreamline your takeout operations with item labels. Learn how to set up and print individual item sticky labels for each item in an order.
Adjust Font Sizes on Printed Kitchen Tickets and Receipts
Update Your Printer Settings
Reprint Kitchen Ticket
Print a Test SlipLearn how to print a test slip from your printer and what to do with the information you are given. 
Edit Kitchen Ticket Margins
Change the Static IP Address on Your PrinterLearn how to change the static IP address on your TP200 Toast or Epson Printer.
Printer Setup OverviewLearn how to set up your new printer directly from your POS.
Fix the Cutting Mechanism on Your PrinterLearn what to do if the cutting mechanism on your printer isn't working properly.
Get Help With the Toast Receipt Printer TP200Get answers to frequently asked questions and common troubleshooting steps for your TP200 Toast Receipt Printer.
Change Your Restaurant Name on Printed Receipts
Print Guest Name Bolded on Expediter Tickets
Printer Setup in Toast Web
Use the Same Printer for Kitchen Tickets and Receipts
Adjust Epson T20 Column Settings
Set Up Your M30/M30II Wireless Printer on a Toast-Managed NetworkLearn how to connect your new Epson M30/M30II printer to your Toast-managed network.
Get Help With Printing Kitchen TicketsLearn some common reasons why kitchen tickets don't print, and how you can troubleshoot. 
Reprint a Kitchen Ticket With All Items Sent at Different Times
Restore an Archived Printer
My tickets are printing with the wrong time. How do I fix this?
Update a Physical Printer's IP AddressUnderstand the reasons and steps for updating a physical printer's IP address.
Why are my kitchen tickets not printing?
DHCP Printer SetupLearn to set up your DHCP printer using your printer's built-in wizard!
Tickets Printing to Every Printer
Printer Paper Rolls and Ink Ribbons (UK and Ireland)
Order a Printer for a Non-English Language
Set up Your Epson L100 Label Printer With ToastFollow the steps in this article to set up your Epson L100 label printer with Toast.
Stop Receipts From Printing Automatically for Online Orders
Get Help With the Epson Receipt Printer TM-T20iiGet answers to frequently asked questions and common troubleshooting steps for your Epson Receipt Printer TM-T20ii.