The following features can be set up to trigger automatic text (SMS) messages for guests.
Order Ready Messaging
Orders Hub
You can easily send your guests a text message from the Orders Hub to notify them that a takeout or curbside order is ready for pickup. To learn more, check out this Support Center article, Order Ready Text Messaging from the Orders Hub.
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Text Upon Order Fulfillment (KDS)
Toast POS can be set up to send an automatic text message to guests when an order is fulfilled on your Kitchen Display System (KDS). This allows your guests to know immediately when their food is ready.
To utilize this feature, you will need an expediter KDS screen. Check out Send Text Message when Order is Fulfilled for more information.
SMS Welcome Message
The first time a guest is set up to receive an order-ready text message from your restaurant via Toast (whether through the Orders Hub, KDS fulfillment, or curbside arrival messages), they'll see the following text message:
Order Ready
Order Updates by Toast. Welcome! Msg freq varies. Reply HELP for help, STOP to stop. Msg&Data rates may apply.
Loyalty
Welcome to <Loyalty Program Name>, Powered by Toast! Click here to view your loyalty account: <Link>. Loyalty updates by Toast. Msg freq varies. Reply HELP for help, STOP to stop. Msg&Data rates may apply.
Send a Purchased eGift Card
When selling an eGift card on the POS or purchasing an eGift card online, you will be prompted to enter either a phone number or email address for the recipient. If a phone number is entered, the guest will receive a text message with a link to their eGift card.
Learn more about purchasing eGift cards on the POS and online in the Manage Gift Card Sales article.
Resend an eGift Card
If an eGift card is sent to the wrong email address or needs to be resent to the original recipient, you can send a link to the eGift card directly via text (SMS).
Check out How to Resend an eGift Card via Text for more information.
Send a Digital Receipt
Digital versions of a guest's receipt can be sent to a guest via email or text (SMS) after completing payment for their order.
To learn more about setting up digital receipts on Toast POS, check out Set Up Digital Receipts.
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