Question
I don't see my payroll anymore. Where did it go? How can I restore a payroll that disappeared?
Answer
If you do not see the intended payroll run on your Pay Cycle Dashboard, chances are that the check date has passed before this payroll was submitted and the system is making room for the upcoming payroll. Incomplete payrolls will fall into this category as well. Only one payroll from each pay group can be displayed at a time.
To bring this payroll back to the dashboard, chat with us by selecting the blue chat button in the lower-right corner of any Toast Payroll page. Include your company code, the name of the pay group, the check date of the missing payroll, and the new check date you would like to pay employees on (this must be at least two business days in the future). Optionally, you may decide to set up an off-cycle payroll to correct this.
If this is due to an incomplete payroll not being submitted on time, Toast Payroll can restore that payroll with a new check date, allowing you to pick up right where you left off.
Once this payroll is back on the Pay Cycle Dashboard and appears in Toast Payroll again, you can run and submit it as normal. If submitted on time, direct deposits will occur on the new check date.
This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.