QSR Automations is a read-only kitchen display integration, that provides improved kitchen workflow and back-of-house communication.
This integration requires access to Toast Partner Integrations. To learn more, see Set Up Toast Partner Integrations.
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QSR Automations Integration Overview
QSR Automations provides a read-only back-of-house solution to improve kitchen workflow and communication, allowing Toast customers to have kitchens better keep pace during peak hours, with lower ticket times and faster table turns. Leveraging Toast’s menus, orders, labor, and kitchen data, QSR Automations’ hardware-enabled integration also supports Bin Management, a forecasting and projection tool to increase the speed of service.
Toast customers can now easily integrate QSR Automations on Toast Web.
Note: Your restaurant must have access to Toast Partner Integrations to gain access to the QSR Automations integration. To learn more, see Set Up Toast Partner Integrations.
QSR Automations Integration Setup & Onboarding
To complete the integration, please follow the steps listed below:
To enable QSR Automations with Toast, log into Toast Web and navigate toIntegrations > Integrations management > Browse & purchase integrations.
Enter QSR Automations in the Search field and select Add Now.
Note: Your restaurant must have access to Toast Partner Integrations to gain access to the QSR Automations integration. To learn more, see Set Up Toast Partner Integrations.
Once you click Add Now on the QSR Automations tile in Toast Web, and if you have multiple locations, you will select which restaurant(s) you would like to connect to your QSR Automations account, and click Apply.
Review the data scope visibility terms and conditions and select Confirm to accept. See the Data Scope Visibility article for more information.
After adding the integration tile in Toast Web, the QSR Automations Sales/Onboarding Team will reach out to you directly within 24 business hours.
Toast also recommends customers reach out to the vendor/partner after adding a tile to confirm the receipt of their integration request.
New QSR customers can email QSR atsales@qsrautomations.com.
SLA
Once the integration tile is added and the QSR Automations Team has reached out to you, onboarding and setup for QSR are usually completed within 10 weeks. This is dependent on the needs, responsiveness, and project specifications. For existing QSR customers, this timeline is usually shorter, again, varying depending on the unique needs. You can work with QSR Automations directly to get a more personalized timeline.
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QSR Automations Installation and Connection Requirements
Hardware and Installation
QSR Automations runs on 3rd-party KDS hardware, and cannot be installed or used on Toast’s KDS. Customers using QSR Automations are responsible for installing their own 3rd party hardware.
Toast must be installed and configured before QSR setup and installation.
Network Connection
QSR Automations hardware and software must be connected to the internet, and cannot run on or be directly connected to a Toast-managed network (TMN). To enhance the safety and security of a customer’s Toast-Managed Network, customers can no longer use their Toast router or Toast switch (Meraki) to supply internet access to Non-Toast issued ethernet devices. These unauthorized devices must be disconnected from the Toast network to further protect guest payments and company data.
You must connect their third-party QSR hardware to the internet via one of the following options:
Self-Managed Network: Customers running on a self-managed network can connect QSR hardware directly to their SMN.
Parallel Network Connection: If using a Toast-Managed Network the hardware must be run and connected to another network in parallel to the Meraki.
QSR Toast Web Configuration
You will need to have dining options, prep stations set up, and item prep times set up in Toast Web when using QSR Automations integration. QSR’s team will work directly with you to guide you on the necessary configuration to ensure settings work to spec within QSR and Toast.
To learn more about Prep Stations and Item Prep Time please follow the articles below:
To learn more about the Dining Option setup please follow the article below:
Note: QSR does not support Open Items.
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QSR Automations Support & Escalation FAQ
Who should you reach out to for functionality issues with QSR Automations?
Reach out directly to QSR Automations for any issues with their QSR hardware, networking, software, and cabling, which are unrelated to Toast software and Toast hardware. For any QSR Automations questions or support issues, you should email support@qsrautomations.com or call (855) 980-7328, ext. 6, from Monday-Friday, 3:00 a.m. to Midnight, EST.