Device Hub Overview
You must have the Sales Reporting 4.1 permission to access and use Device Hub in Toast Web. For more information on permissions, see the Permissions Reference Guide. |
Device Hub is a centralized hardware (terminals, handhelds, and printers) overview that helps manage device status and serial number, enables connection, and provides alerts for visibility and troubleshooting.
Access Device Hub in Toast Web
Log in to Toast Web and navigate to Device hub on the left-hand navigation rail. Your Device Hub will list the following columns by default:
All of your devices by name
Online/offline status
Serial number
Last seen time (when the device last contacted Toast’s servers)
Enabled connections (with a green checkmark showing the active connection)
IP address
Alerts
You can also navigate to Device Hub through Support Center. To learn more about Support Center, see Get Started With Support Center.
Additionally, you can add more columns by selecting Columns. You can add the following columns of data:
MAC address
Mode
Firmware version
Toast POS version
Device ID
Note: Viewing these additional columns may require scrolling horizontally.
Device Hub Filters
Within Device Hub, you can filter by Device type:
Terminal
Handheld
Printers
Or, filter by Device status, allowing you to filter by Online or Offline.
Devices can also be searched by entering the device name or serial number within the Find Device search field.
Note: After a device is offline for over two days, it will be shown as Inactive. Device Hub will only display devices seen in the last 30 days. If devices have not been used for over 30 days, they will not display.
Use the Device Hub
In Device Hub, you can select any device, and it will navigate you to the device details page. Here you will find:
Device Hub - Terminals & Handhelds | Contents |
Current issues | Status, Alerts, and Issue details |
Connection information | Enabled connections |
Device information | Includes name, model, serial number, device ID, primary mode, auto-fire device static, and PCI compliance |
Version | Software details |
Printer Information in Device Hub
Along with the information above, Device Hub will display additional details for printers, including:
Device Hub - Printers | Contents |
Current issues | Documents any previous problems with the selected printer |
Connection details | Compare on-device information and the information in your Toast Web printer setup |
Prep station set up | Displays assigned prep stations |
Device information | Device name, device model, and serial number |
Version | Software version |
Device Hub Support
If you need additional support in the Device Hub, select the blue Toast icon in the Get Help column, or you can select the Start chat button in the Device details page. Information from the selected device will automatically be provided to initiate the chat.
Device Hub FAQ
What makes a device inactive versus online?
If a device does not contact Toast’s servers for over six minutes, we will mark the device as Offline. If the device does not contact Toast’s servers for two days or more, it will be marked as Inactive.