Question
My TP200 Toast receipt printer does print "test tickets", but it is not printing orders or tickets to be sent to the device. How do I resolve this?
My TP200 printer can print test tickets, but it's not printing any orders or kitchen tickets. What's going on?
Why is my TP200 printer only printing test tickets and not my actual orders?
My TP200 printer is connected, and the test print works, but it won't print any of my order tickets. How do I fix this?
Answer
Resetting the Ethernet Switch on your TP200
Open the printer door, making sure a small amount of paper roll is sticking out.
Press the feed button five times. You'll see the power light flash when the reset is complete.
Close the printer door. A small ticket should print saying "Ethernet Switch Reset."
Unplug and then re-plug both the power cable and the Ethernet cable from the printer.
Finally, print another test receipt to confirm your printer now has an IP address.